Diana A. Ceja

• IV Compounding of Chemotherapy as well as Non-Chemotherapy drugs
• Preparing IV medications in a USP 800 standard clean room
• Use of aseptic technique to prepare medications
• Ordering of drug inventory including Pyxis
• Ordering of supplies for pharmacy/clean room
• Equashield and Phaseal trained
• Completing simplify tasks- daily, weekly, monthly
• Assist with MAP Program for patients
• Knowledge of Infusystems software- adding and updating patients profiles
• Ordering supplies
• Preparing treatment schedules for the week
• Coding of invoices for pharmacy supplies
• Epic image capture use, Medkeeper Knowledge
• Translating Treatment Plans in Spanish and other documents as needed

Maintaining proper documentation for regular cleaning, IV Hood certifications, fridge temps and surface sampling.

Fingertip Testing and Media Fill Test Procedures.

• Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
• Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
• Streamlined pharmacy operations by implementing efficient inventory management processes.
• Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
• Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
• Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.

• Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
• Participated in interdisciplinary meetings to discuss complex cases, providing valuable insights from a linguistics perspective.
• Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
• Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
• Enhanced patient understanding by providing accurate and timely translations during medical appointments.
• Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
• Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
• Streamlined interpreter scheduling processes, resulting in a more efficient allocation of resources across departments.
• Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
• Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
• Improved patient satisfaction with the quality of medical services through clear communication and empathy.

• Thoroughly verifying a patients insurance coverage on-line or via telephone
• Loading benefits and drug coverage onto patients electronic record/chart
• Using software to run test claims if needed for specific drugs
• Scanning patients discharge information and chart updates into electronic system
• Coordinating patient discharge plan with pharmacist and nurse for home infusion therapy
• Pull up Excel sheets for insurance contracts to prepare patients estimate of cost
• Prepare Patients Prior Authorization request for Insurance if needed with proper J-Codes and HCPC Codes
• Maintain Authorizations for patients as long as needed
• Document insurance contract information
• Update patient with any changes, auth issues and cost of therapy
• Training of new hires
• Preparing templates and cheat sheets for new hires
• Knowledge of CPT codes and ICD-9 codes

• Assisted Registered Pharmacist on Duty
• Processed Prescriptions Electronically
• Filled Prescriptions
• Filing of Prescriptions
• Verification of Rx’s
• Answered Phones
• Billed Patients Insurance Electronically
• Assist Pharmacist with calls from Patients and MD’s
• Answered multi-line telephone, routed calls, and took accurate messages
• Performed faxing
• Trained new hires
• Assisted pharmacy supervisor with special projects
• Sold Rx’s to Patients
• Placed Cardinal and Warehouse Orders
• Ordered and Received Shipment of Medication including C-II Meds
• Kept Track of Inventory through SIMS
• Took Care of Chargebacks
• Scheduling and Returns Once a Month
• Scheduled Patients for Flu Shot Appointments and Billed Insurance for them

• Seated and Waited Customers
• Took Special Orders for Chefs
• Handled Cash in Register
• Buss and Cleaned tables

• Cashier/ handled cash in cash register
• Assisted customers with returns and exchanges or refunds
• Assisted customers in fitting room
• Assisted customers in putting together outfits and purchasing clothing