DIANA ACHOL
Saco
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Behavior Technician
Garden Inc.
Englewood
10.2024 - 02.2025
- Influenced patients' behavior with interaction, counseling or instruction.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
Collections Agent
Integral Resources Inc.
Englewood
04.2024 - 08.2024
- Adhered to all applicable laws, regulations, and company policies.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Recorded information about customers' financial status and collections status efforts.
Behavior Technician
The Joshua School
Englewood
10.2023 - 04.2024
- Monitored client's progress towards identified goals through data collection and analysis.
- Assisted patients improve social relationships and engagement.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
Direct Support Professional
Mosaic
Lincoln
05.2019 - 08.2023
- Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
- Administered medications to patients based upon physician or nurse guidelines
- Drove motor vehicles to transport clients to physicians' offices or outings
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
Internship with Child Welfare and Protection
Department of Health & Human Service
Lincoln
01.2023 - 05.2023
- Assisted clients with helping to identify rights and available programs as well as referrals
- Utilized trauma-informed approaches when working with survivors of domestic violence or sexual assault
- Intervened in crisis situations utilizing de-escalation techniques to ensure safety of all involved parties
- Demonstrated effective communication skills when working with individuals from diverse backgrounds and cultures
- Assisted with preparation of reports and case documentation
Internship Family Shelter
People's City Mission
Lincoln
08.2022 - 12.2022
- Established strong relationships with patients built on trust and respect
- Fostered an environment that was conducive to learning by providing positive reinforcement and encouragement when appropriate
- Conducted intakes, assessments, and provided case management services to clients
- Provided referrals to local agencies as needed for housing assistance, legal aid, medical care
Call Center Representative
Communication Solutions
Lincoln
01.2018 - 05.2019
- Provided detailed information about products and services as requested by customers
- Exceeded performance metrics related to call time, quality, and customer satisfaction
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Met deadlines while maintaining high-quality deliverables
Quality Assurance
Express Employment
Lincoln
05.2017 - 01.2018
- Participated in internal assessments and audits as required
- Performed detailed inspections of products to ensure compliance with company standards and regulations
- Maintained inspection records and documentation associated with quality program
- Ensured all products met company's quality standards prior to shipment or delivery
Management Support
JBS Swift
Cactus
05.2014 - 06.2016
- Labored at multiple workstations, providing flexibility for production needs and supporting manpower fluctuation
- Participated in ongoing training to enhance own job skills and knowledge
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Met deadlines while maintaining high-quality deliverables
CNA
South Portland Nursing Home
South Portland
04.2013 - 04.2014
- Maintained accurate records of patient care, condition, progress, and concerns
- Established special connections with patients through empathy and relationship-building techniques
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
Education
Associate - Human Services
Southeast Community College
Lincoln, NE05.2023
Some College (No Degree) - Social Work
University OF Southern Maine
Portland, MESome College (No Degree) - Social Work
Metropolitan State University of Denver
Denver, COSkills
- Time Management
- First Aid/CPR
- Communication
- Critical Thinking
- Teamwork
- Oracle PeopleSoft
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Google Docs
- Zoom
- Organization
- Problem Solving
- Crisis intervention
- Data collection
- Patient documentation
- Treatment planning
- Client advocacy
Accomplishments
- Employee of of the Month two times at Mosaic.
Languages
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Behavior Technician
Garden Inc.
10.2024 - 02.2025
Collections Agent
Integral Resources Inc.
04.2024 - 08.2024
Behavior Technician
The Joshua School
10.2023 - 04.2024
Internship with Child Welfare and Protection
Department of Health & Human Service
01.2023 - 05.2023
Internship Family Shelter
People's City Mission
08.2022 - 12.2022
Direct Support Professional
Mosaic
05.2019 - 08.2023
Call Center Representative
Communication Solutions
01.2018 - 05.2019
Quality Assurance
Express Employment
05.2017 - 01.2018
Management Support
JBS Swift
05.2014 - 06.2016
CNA
South Portland Nursing Home
04.2013 - 04.2014
Associate - Human Services
Southeast Community College
Some College (No Degree) - Social Work
University OF Southern Maine
Some College (No Degree) - Social Work
Metropolitan State University of Denver
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