Diana Adame
Berwyn,IL
Summary
Proven track record in enhancing bakery sales at Home Business through innovative cake designs and precise hand-eye coordination. Skilled in food handling safety and adept at fostering client relationships, demonstrated by successfully managing diverse teams at Parkway Cleaners. Achieved significant customer satisfaction by blending creative talents with effective communication skills.
Overview
36
36
years of professional experience
Work History
Cake Decorator/ Baker
Home Business
08.1988 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Housekeeper
Wischermann Hospitality
04.2022 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth
General Laborer
Perfect Pasta Inc
04.2020 - 03.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
General Manager
Parkway Cleaners
08.2000 - 03.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Machine Operator
Handy Button Machine
07.1998 - 07.1999
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
Education
Diploma - General
English Commercial Institute
Monterrey, NL Mexico 07.1986
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
Spanish and English speaking
Spanish and English speaking
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Housekeeper
Wischermann Hospitality
04.2022 - 04.2024
General Laborer
Perfect Pasta Inc
04.2020 - 03.2022
General Manager
Parkway Cleaners
08.2000 - 03.2020
Machine Operator
Handy Button Machine
07.1998 - 07.1999
Cake Decorator/ Baker
Home Business
08.1988 - Current
Diploma - General
English Commercial Institute