Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Addleman

Customer Service
Uhrichsville,OH

Summary

Dynamic Office Assistant with a proven track record at I Group Technologies, enhancing customer satisfaction through exceptional service and effective communication. Skilled in data entry and time management, I consistently ensured accurate correspondence handling and fostered a positive office environment, addressing inquiries promptly and professionally.

Overview

25
25
years of professional experience

Work History

Office Assistant

I Group Technologies
02.2021 - 04.2025
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Radiology Clerk

Cleveland Clinic Union Hospital
04.2000 - 01.2021
  • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Assisted in training new Radiology Clerks, ensuring they quickly became proficient in departmental procedures and protocols.
  • Demonstrated professionalism and adaptability by effectively handling multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Provided exceptional customer service to both internal and external clients through prompt response to inquiries via phone calls or email correspondence related to radiology services.
  • Increased accuracy of documentation by thoroughly verifying patient demographic information before entering it into the system.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

High School Diploma -

Claymont High School
Uhrichsville, OH
06.1983

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry

Timeline

Office Assistant

I Group Technologies
02.2021 - 04.2025

Radiology Clerk

Cleveland Clinic Union Hospital
04.2000 - 01.2021

High School Diploma -

Claymont High School

Similar Profiles

CREATE PROFILE
Diana AddlemanCustomer Service