Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diana Adum

Milwaukee

Summary

Dynamic and compassionate Shelter Advocate at Hebron Housing Services, skilled in client advocacy and resource management. Successfully empowered clients to achieve self-sufficiency through effective motivational interviewing and problem-solving. Proven ability to navigate systemic barriers, enhancing access to essential services and improving overall client well-being.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shelter Advocate

Hebron Housing Services
12.2023 - Current
  • Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
  • Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
  • Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
  • Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
  • Conducted pre-screening activities to determine eligibility for supportive services.

Food Service Assistant

Milwaukee Public Schools, MPS
02.2019 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
  • Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Asset Protection Associate

Walmart
05.2019 - 02.2023
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Enhanced customer trust by promptly addressing their concerns related to security and safety.
  • Enhanced team's knowledge on loss prevention strategies through regular training sessions, improving store's security posture.

Home Health Aide

Greenspan Home Health Care
01.2013 - 12.2019
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.

Party Planner

Jump Zone
06.2011 - 01.2012
  • Ensured a memorable event for clients by creating personalized and themed party environments.
  • Enhanced guest experiences by organizing and executing engaging birthday party activities.
  • Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
  • Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.

Education

Romeoville High School
Romeoville, IL

Skills

  • Self-care techniques
  • Client advocacy
  • Boundaries establishment
  • Motivational interviewing
  • De-escalation techniques
  • Document filing
  • Resource management
  • Problem-solving
  • Time management

Certification

Community Based Residential Facilities (CBRF)

Child Care

Timeline

Shelter Advocate

Hebron Housing Services
12.2023 - Current

Asset Protection Associate

Walmart
05.2019 - 02.2023

Food Service Assistant

Milwaukee Public Schools, MPS
02.2019 - Current

Home Health Aide

Greenspan Home Health Care
01.2013 - 12.2019

Party Planner

Jump Zone
06.2011 - 01.2012

Romeoville High School

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