Diana Aguilera
Scott City
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Office Manager
R Brothers Auto Body and Mechanic
09.2022 - Current
- Oversaw office inventory activities by ordering and stocking parts and supplies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Scheduled appointments.
- Successfully managed statements and bills on a monthly basis.
Pharmacy Technician
Scott City Health Mart Pharmacy
04.2012 - 08.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Certified Nursing Assistant
Life Patterns
08.2018 - 01.2021
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Certified Nursing Assistant
Scott County Hospital
06.2014 - 01.2015
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Associate of Applied Science - Nursing
Garden City Community College
Garden City, KS05-2028
Associate of Science -
Hutchinson Community College
Hutchinson, KS05-2017
Skills
- Customer relations
- Information protection
- Organizational skills
- Customer service
- Drug safety
- Insurance reconciliation
- Healthcare regulations
- Patient confidentiality
- Care plan implementation
- Patient-focused care
- Reliable team player
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
R Brothers Auto Body and Mechanic
09.2022 - Current
Certified Nursing Assistant
Life Patterns
08.2018 - 01.2021
Certified Nursing Assistant
Scott County Hospital
06.2014 - 01.2015
Pharmacy Technician
Scott City Health Mart Pharmacy
04.2012 - 08.2022
Associate of Applied Science - Nursing
Garden City Community College
Associate of Science -
Hutchinson Community College
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