Diana Aicone
Oakley,CA
Summary
I am dedicated to offering exceptional assistance to all team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. My friendly, positive, and upbeat attitude allow me to build strong business and interpersonal work relationships with various office settings and I am able to take on multiple simultaneous tasks with excellent time management abilities with a resourceful approach.
Overview
11
11
years of professional experience
Work History
Receptionist
Oakley Super Beauty Supply & Salon
03.2020 - 11.2023
- Compiled information from files and research to satisfy information requests.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Routed incoming mail and messages to relevant personnel without delay.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Salon Manager
Bodyworks Salon And Day Spa
02.2013 - 05.2018
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Prepared billings and estimates for customers.
- Scheduled employees to maintain adequate coverage during business hours.
- Educated service personnel on company policy and procedure.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Education
Los Medanos College
Pittsburg, CAGlendale Community College
Glendale, AZDiablo Valley College
Pleasant Hill, CASkills
- Visitor and Customer Relations
- Information Protection
- Attention to Detail
- Customer Complaint Resolution
- Problem-Solving
- Business Administration
- Raised on a farm and had all the responsibilities of taking care of the animals
Timeline
Receptionist
Oakley Super Beauty Supply & Salon
03.2020 - 11.2023
Salon Manager
Bodyworks Salon And Day Spa
02.2013 - 05.2018
Los Medanos College
Glendale Community College
Diablo Valley College
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