Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Akisheva

Renton,WA

Summary

Detail-oriented and dynamic professional with a strong background in customer service, financial record management, payroll processing, and administrative operations. Known for delivering excellent customer experiences by resolving issues efficiently, communicating clearly, and building long-term client trust. Adept at maintaining accurate financial records, processing invoices, and ensuring timely payroll for teams. Skilled in streamlining office operations, managing procurement, and improving workflow efficiency. Excels in supporting cross-functional teams and managing multiple priorities with professionalism and care. Recognized for outstanding interpersonal, analytical, and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Software QA Engineer

The ValleyTekSolutions Inc.
Sunnyvale, CA (Remote)
07.2021 - Current
  • Designed automated test scripts using Selenium WebDriver to enhance test coverage by 30% for minimizing manual testing efforts.
  • Executed API testing with Postman to verify data accuracy and integrity in applications.
  • Craft intricate SQL queries to fetch, modify, and analyze backend data to guarantee data precision.
  • Engage in requirements management, planning, scheduling, defect tracking, and executing test cases to certify comprehensive quality assurance processes.
  • Conducted comprehensive browser compatibility testing to ensure robust functionality and reliability across multiple platforms.

Accountant Assistant

Mamma Mia Restaurant Group
Almaty, KZ
01.2016 - 01.2020
  • Oversaw payroll for team of 40 members by guaranteeing punctual compensation.
  • Managed financial records to elevate the accuracy and tracking of daily sales and expenses
  • Processed invoices and receipts to ensure precision, and improve financial accuracy.
  • Administered operational costs to enhance efficiency.
  • Optimized expenses for better operational performance.
  • Executed procurement of essential materials to support both office and restaurant workflows.
  • Collaborated with team members to streamline month-end closing procedures, resulting in a reduction in the closing timeline.
  • Identified and resolved discrepancies in accounts payable, leading to a reduction in outstanding payments.

Cashier / Customer Service

Mamma Mia Restaurant Group
Almaty, KZ
01.2013 - 01.2016
  • Assisted customers in making informed choices, resolved payment issues, and improved overall satisfaction.
  • Created detailed financial reporting templates to augment transparency in daily sales tracking.
  • Oversaw transactions, efficiently operated POS system, and generated accurate reports, while reconciling registers.
  • Trained new team members on POS operations and customer service protocols by promoting collaborative environment.
  • Implemented streamlined queuing system that reduced wait times to elevate overall customer experience.
  • Resolved customer complaints and issues effectively by maintaining high customer satisfaction rate.

Education

Bachelor of Science - Hospitality Management

Moscow Financial & Industrial University
Almaty, KZ

Skills

  • Customer Interaction & Satisfaction
  • Payroll Processing & Compliance
  • Accounts Payable & Receivable
  • Financial Record Management
  • Invoice Processing & Reconciliation
  • Office Administration & Operations
  • Process Improvement & Automation
  • Data Analysis & Reporting
  • Automotive Knowledge & Maintenance Awareness

Languages

  • English, Proficiency
  • Russian, Proficiency

Timeline

Software QA Engineer

The ValleyTekSolutions Inc.
07.2021 - Current

Accountant Assistant

Mamma Mia Restaurant Group
01.2016 - 01.2020

Cashier / Customer Service

Mamma Mia Restaurant Group
01.2013 - 01.2016

Bachelor of Science - Hospitality Management

Moscow Financial & Industrial University

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