Diana Alarcon excels in multi-tasking and is able to keep up with unexpected demands. She maintains a level of professionalism and level headedness when dealing with clients. Diana has a long history of customer service, and has a remarkable ability in defusing challenging situations with difficult people. She speaks Spanish and English fluently, and she has proficiency in Italian and Portuguese. Responsible and motivated student ready to apply education in the workplace. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Work History
Medical Records Assistant
Edward M. Kennedy Comunity Health Center
Worcester, MA
07.2022 - 09.2022
Provided assistance with coding diagnoses using ICD-10 codes when needed.
Handled incoming calls and directed callers to appropriate department or employee.
Purged outdated files.
Scanned and validated medical records for upload.
Determined and implemented techniques to improve medical records retrieval process.
Verified accuracy of medical documentation prior to entering into computer systems.
Complied with federal laws and regulations related to privacy practices including HIPAA guidelines.
Assisted in the maintenance of a secure filing system for confidential patient information.
Entered patient insurance, demographic and health information into software and confirmed records.
Scanned incoming documentation.
Recorded and filed patient data and medical records.
Pulled patient records and transferred information to appropriate parties.
Maintained positive working relationship with fellow staff and management.
Worked with management to ensure paperwork was received and processed correctly.
Retrieved medical charts for healthcare staff for filing in medical records.
Scanned paper documents into electronic health record systems according to established protocols.
Coordinated with outside organizations such as laboratories and imaging centers to obtain results or images needed for patient care.
Coded and entered patient data into the electronic health record system.
Vice President of Pharmacy Operations at Edward M. Kennedy Community Health CenterVice President of Pharmacy Operations at Edward M. Kennedy Community Health Center
Provider Data Lead Analyst - Provider Solutions & Operations at CIGNA HealthcareProvider Data Lead Analyst - Provider Solutions & Operations at CIGNA Healthcare