DIANA ALARCON
Union City,NJ
Summary
Accomplished Human Resources Operations Manager with over 9 years of experience in leading HR functions and initiatives. Proven track record of optimizing HR processes, implementing effective HR strategies, and enhancing employee engagement within fast-paced environments. Adept at developing HR policies and procedures to ensure compliance and streamline operations. Skilled in fostering positive relationships with stakeholders to achieve organizational goals. Possesses strong leadership qualities with a commitment to driving HR excellence and fostering a supportive workplace culture.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PROGRAM MANAGER, HR OPERATIONS
YEXT
10.2021 - Current
- Oversee all HR operations across North America, EMEA and APAC regions
- Identify and execute HR initiatives to drive transformation and improve the overall effectiveness of HR Operations
- Create process improvement mechanisms including automation of existing processes and tools to ensure efficiency and consistency
- Design and implement the HR Governance policy and framework to improve data management and integrity in Workday
- Oversee Yext’s global mobility program while ensuring employees have a seamless and successful transition into the foreign company
- Develop and maintain HR Policies and lead the implementation and evaluation of HR platforms and other technology systems
- Partner with HRBPs, Recruitment, Finance, Payroll, Audit and I.T
- To design, introduce, and integrate HR strategies into the day-to-day business operations.
HR OPERATIONS ASSOCIATE
CIT
03.2019 - 10.2021
- Partnered with HRIT on multiple HR operations projects and system enhancements
- Generated and distributed the exit interview data on a quarterly basis to HR business partners and business leaders
- Managed the design and implementation of a total rewards statement in PeopleSoft HCM
- Administered the immigration program by supporting managers, candidates, recruiters, HR Generalists, and current employees on all aspects related to immigration matters
- Managed the relocation program by evaluating new requests, preparing relocation estimates for clients, and partnering with the relocation vendor to manage new and existing relocations
- Created reports and provide evidence of SOX controls to internal and external auditors
- Provided training to managers and employees related to new systems and processes
- Reviewed, documented, and streamlined HR processes and policies.
HR OPERATIONS ANALYST
CIT
06.2017 - 03.2019
- Conducted functional testing on PeopleSoft HCM system after new system releases and upgrades
- Designed and maintain a data governance dashboard to monitor data integrity across all HR Systems
- Implemented the HR Lunch and Learn series to educate the HR team on current and new processes, policies, and systems
- Partnered with HRIT and Data Management team to identify and resolve data transfer issues between HR Systems
- Managed the relocation program by providing estimates, initiating new relocations with the vendor, managing invoices, etc
- Assisted employees, recruiters, and managers with all aspects of immigration related matters such as, filing H-1B Petitions, L1 Petitions, and Green Card process.
HR GENERALIST
CIT
06.2015 - 06.2017
- Partnered with the HR Business Partner and business leaders on the implementation and execution of key HR initiatives, processes, and activities
- Managed Year-End compensation and promotion process by providing compensation planning, reporting, and communication
- Maintained data integrity by accurately processing transactions to update employee data in PeopleSoft
- Counseled Managers about employee relations issues such as performance improvement plans and written warnings
- Prepared ad-hoc reports and conduct analysis in support of various HR programs and processes
- Collaborated with recruiters to meet business recruiting needs by creating requisition forms, offer analysis forms, and tracking requisition status
- Conducted new hire onboarding by processing I-9 form, E-Verify and conducting the new hire orientation
- Executed employee off-boarding process by conducting exit interviews and processing termination in the HRIS system
- Administered the performance management process by sending out goal setting and performance review process communication and ensuring all managers and employees complete the process in a timely manner
- Partnered with the talent acquisition team to research and implement recruiting initiatives to improve brand awareness and candidate pool diversity
- Compile and consolidate metrics for the early in career population to analyze recruiting trends and evaluate diversity.
MANAGER
PILAR AYARZA DDS, PC
01.2012 - 05.2015
- Ensured strict compliance with OSHA, HIPPA and dental board requirements and regulations
- Lead, mentor, and train new staff to operate in a fast pace customer focused environment
- Built positive relationships and executed follow-ups with patients to promote long-term dental health
- Optimized scheduling operations for a high-volume office to exceed production goals and enhance office operations
- Increased new patients by implementing marketing strategies and community engagement programs
- Implemented post visit feedback surveys to determine patient satisfaction, track referrals, and executed process improvements
- Presented treatment plans and discussed financing and payment options with patients
- Reduced risk and debt load accurately tracking billing, invoicing, and coordinating payments with clients.
COMPENSATION ANALYST
COLGATE-PALMOLIVE
06.2014 - 12.2014
- Analyzed and presented research findings on geographic salary differentials and provided recommendations to the Head of Compensation
- Built reports and organized data in Excel using Pivot Tables and advanced Excel techniques
- Actively participated in benchmarking global salary structures through the usage of compensation surveys
- Conducted audits and analysis on compensation reports populated in SAP software to ensure criteria accuracy
- Developed a solid understanding of compensation practices by attending workshops and weekly global meetings
- Collaborated with team across the department in support of compensation programs, policies, and procedures.
Education
BACHELOR OF SCIENCE - MANAGEMENT & GLOBAL BUSINESS AND MARKETING (DOUBLE MAJOR)
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
05.2015
Skills
- Onboarding Processes
- Human Resources Operations
- Problem-Solving
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Human Resources Department Processes
- Policy Improvement Recommendations
- Human Resource Management Software HRMS
- Contract Negotiation
- Regulatory Compliance
Websites
Certification
- SHRM-CP - SHRM Certified Professional
Languages
Spanish
Native or Bilingual
Timeline
PROGRAM MANAGER, HR OPERATIONS
YEXT
10.2021 - Current
HR OPERATIONS ASSOCIATE
CIT
03.2019 - 10.2021
HR OPERATIONS ANALYST
CIT
06.2017 - 03.2019
HR GENERALIST
CIT
06.2015 - 06.2017
COMPENSATION ANALYST
COLGATE-PALMOLIVE
06.2014 - 12.2014
MANAGER
PILAR AYARZA DDS, PC
01.2012 - 05.2015
BACHELOR OF SCIENCE - MANAGEMENT & GLOBAL BUSINESS AND MARKETING (DOUBLE MAJOR)
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY