Summary
Overview
Work History
Education
Skills
Timeline
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Diana Alderman

Saginaw,MI

Summary

Dynamic retail professional with extensive experience at AutoZone, excelling in customer service excellence and strategic issue analysis. Proven track record in driving revenue growth through effective sales strategies and team mentorship. Skilled in inventory management and fostering a collaborative environment, consistently achieving sales targets and enhancing customer satisfaction.

Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

AutoZone
05.2023 - Current
  • Assisted in managing daily store operations and customer service activities.
  • Learned inventory management processes and restocked merchandise efficiently.
  • Supported team in maintaining visual merchandising standards to enhance sales appeal.
  • Engaged with customers to address inquiries and promote product knowledge.
  • Collaborated with staff to create a welcoming shopping environment for customers.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Submitted orders for new inventory.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.

Assistant Store Manager

Advanced Auto Parts
11.2022 - 05.2023
  • Supervised daily store operations to ensure efficient workflow and exceptional customer service.
  • Trained and mentored new staff on company policies and sales techniques to enhance team performance.
  • Analyzed inventory levels and implemented stock replenishment strategies to minimize shrinkage.
  • Developed promotional displays and merchandising strategies to increase product visibility and sales.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty towards the brand.
  • Monitored financial transactions for accuracy, ensuring compliance with company standards and policies.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Commercial Sales Manager

AutoZone
02.2019 - 11.2022
  • Developed and executed sales strategies to enhance customer engagement and revenue growth.
  • Managed key account relationships, ensuring consistent communication and high levels of customer satisfaction.
  • Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
  • Trained and mentored junior sales staff, fostering a collaborative team environment and improving performance.
  • Implemented CRM systems to track customer interactions and streamline sales processes for efficiency.
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Responded to customer feedback in professional and constructive way.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
  • Increased company profit [Number]% through upselling packages to corporate groups.
  • Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
  • Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in [Location].

Education

Business

Charles Stewart Mott Community College
Flint, MI

Skills

  • Customer service excellence
  • Skilled at prioritizing and executing tasks simultaneously
  • Store operations
  • Strategic issue analysis
  • Driven professional
  • Proactively engaged

Timeline

Retail Store Manager

AutoZone
05.2023 - Current

Assistant Store Manager

Advanced Auto Parts
11.2022 - 05.2023

Commercial Sales Manager

AutoZone
02.2019 - 11.2022

Business

Charles Stewart Mott Community College

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Diana Alderman