Diana Alekseyenko
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Organized enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Cashier
Teddy Bear Pools
10.2018 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted 250-500 customers per day in finding or selecting items, and providing recommendations
Server
Wedding Catering Server
05.2016 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Managed about 6-10 tables, averaging about 50-80 people total
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests
Education
Sales Associate in Real Estate - Real Estate
Gold Coast Schools
Miami, FL05.2022
High School Diploma -
Chicopee High School
Chicopee, MA06.2019
Skills
- Dining Customer Service
- High-Volume Dining
- Dining Area Maintenance
- Menu Memorization
- Order Accuracy
- Special Dietary Requirements
- Money Handling
- Product Knowledge
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Cashier
Teddy Bear Pools
10.2018 - 10.2022
Server
Wedding Catering Server
05.2016 - 08.2018
Sales Associate in Real Estate - Real Estate
Gold Coast Schools
High School Diploma -
Chicopee High School
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