Diana Alfaro
Santa Paula,CA
Summary
Knowledgeable and dedicated customer service professional with experience in the automotive industry. Team player with an outgoing, positive demeanor and motivated to maintain customer satisfaction to contribute to my employer’s company success. Authorized to work in the US for any employer
Overview
30
30
years of professional experience
1
1
Certification
Work History
Grocery Clerk
The Market
11.2023 - Current
- Maintained inventory levels and organized merchandise for optimal display and accessibility.
- Assisted customers with product inquiries, ensuring accurate information and a positive shopping experience.
- Collaborated with team members to streamline stocking processes, enhancing store efficiency.
- Oversaw daily operations in absence of management, ensuring adherence to company standards.
- Operated cash register, efficiently processing transactions while managing customer flow.
Service Advisor
Alexander Hyundai-Oxnard, CA
05.2016 - 10.2023
- Greeted customers in a pleasant manner asked open-ended questions to better determine service needs.
- Checked for any service campaigns or extended warranty’s on customers vehicles.
- Suggested recommended services based on miles, history and any service specials for there vehicle using dealer track dms.
- Developed estimates, completion times and updates throughout the day.
- Documented problems and corrective actions to maintain a positive experience.
- Answered ongoing calls and returned voicemails.
- Cashier duties included monitoring cash drawer in our stations and maintained adequate cash supply.
- Assisted with parts delivery and tech preparation.
- Escorted customers out at end of visit ensuring a positive visit.
- Following up with customer's and making sure there service needs were met and vehicle is in good operating condition.
Service Writer
Barber Volkswagen-Ventura, CA
11.2005 - 12.2015
- Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service Knowledgeable in ADP and Reynolds’s & Reynolds’s programs
- Key Accomplishments
- Enhanced customer satisfaction by implementing the "Barber Volkswagen" customer service program
- Promoted from cashier to the position of a service writer due to demonstration of excellent cash handling acumen, customer service, and leadership
- Received the notable "Employee of the Year" award in 2008
Cashier
VONS-Oxnard, CA
02.1996 - 11.2005
- Supported management in achieving the company's growth objectives by maximizing sales and controlled expenses
- Key Accomplishments
- Fulfilled the company's defined customer experience by maintaining a friendly and customer focused approach
- Supported organization's programs such as warranty sales, score-card, and private label credit card alike
- Promoted from outside departments to the position of a cashier owing to demonstration of excellent cash handling acumen brought on by substituting for the position
Education
High School GED - General Studies
Saint Bonaventure
Ventura, CASkills
- Phone etiquette
- Customer service
- Cash handling
- Automotive service
- Dealership experience
- Office experience
- Sales
- Automotive repair
- Cash register
- Auto Estimating
- Leadership
Certification
Driver's License
Timeline
Grocery Clerk
The Market
11.2023 - Current
Service Advisor
Alexander Hyundai-Oxnard, CA
05.2016 - 10.2023
Service Writer
Barber Volkswagen-Ventura, CA
11.2005 - 12.2015
Cashier
VONS-Oxnard, CA
02.1996 - 11.2005
High School GED - General Studies
Saint Bonaventure
Additional Information
- KEY QUALIFICATIONS
- Creative, driven individual with professional work ethic and experience in:
- Office Administration Project Management
- DMS Programs, ADP, Dealertrack MS Office Suite, Illustrator, & Photoshop
- Accounts Payable/Accounts Receivable Customer Service