Diana Alvarez
Miami,FL
Summary
Proficient Transportation Specialist adept at overseeing daily transportations with demonstrated success in achieving targets and delivering efficient, accurate service. Good planner with excellent conflict resolution and prioritization skills. Seeking a permanent position with room for growth. Knowledgeable about using equipment, tracking movements and organizing documents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Overnight Transportation Supervisor
Trulieve
Miami, FL
12.2021 - Current
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Updates routing programs (SAMSARA) on a daily basis, including review of drivers past routes.
- Performed preventive maintenance on vehicles such as oil changes, tire rotations, brake repairs.
- Conducted regular inspections of vehicles to check their condition and identify any issues requiring repair or replacement.
- Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit, and equipment records.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Managed preparation, loading and securing of product deliveries.
- Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Budtender/Receptionist
Trulieve, Inc.
Worcester, MA
05.2021 - 11.2021
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted management in training new budtenders on policies and procedures.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Participated in team meetings to discuss sales goals and strategies.
- Kept up-to-date records of all transactions in compliance with state regulations.
Cannabis Packaging Tech
Sanctuary Medicinals
Littleton, MA
10.2020 - 02.2021
- A packaging technician is responsible for a variety of processing duties, including but not limited to trimming, packaging, curing, and farming that are assigned daily
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
- Modified existing software systems to enhance performance and add new features.
- Completed day-to-day duties accurately and efficiently.
- Assisted in loading delivery trucks with prepared packages.
Inside Sales Representative
Renewal by Andersen
Northborough, MA
12.2019 - 03.2020
- Answered over 50 calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Explained window warranties and extended service contracts to buyers and administered paperwork.
- Developed relationships with customers to ensure repeat business and satisfaction with service offerings.
- Negotiated discounts or special offers for customers when necessary.
- Identified opportunities for customers to upgrade their products or services during the process.
Administrative Assistant/Receptionist
F & R General Interiors
Hialeah, FL
03.2019 - 11.2019
- Processed written and verbal instructions, prints and work orders.
- Determined materials, tools and equipment needed for product order fulfillment.
- Kept records of all materials used during the upholstery process.
- Provided assistance to customers in selecting appropriate fabrics for their needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Delivered products to customer locations on time.
Receptionist/Administrative Assistant
Hair Club
Northborough, MA
03.2018 - 11.2018
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
Administrative Assistant
Orthodontics Only
Miami, FL
06.2016 - 08.2017
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated appointments, meetings and conferences.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Inventoried and ordered supplies for office.
Sterilization Technician
Orthodontics Only
Miami, FL
06.2015 - 05.2016
- Stocked supplies such as instrument trays, wrapping materials, surgical gowns, and drapes in preparation for surgery.
- Prepared trays, instrument packs and surgical sets.
- Changed autoclave charts daily by dating and initialing each chart load.
- Performed daily maintenance on sterilizers by cleaning and checking gauges for accuracy.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Replenished supplies as needed while adhering to departmental budget guidelines.
- Ensured that all instruments were properly labeled before loading them into the autoclave chamber.
- Cleaned and sterilized instruments and equipment following policy procedures, industry standards and manufacturer instructions for use.
Education
HIGH SCHOOL DIPLOMA -
G. HOLMES BRADDOCK SENIOR HIGH
Skills
- Bi-Lingual (15 years)
- BUSINESS INTELLIGENCE (3 year)
- Excel (5 years)
- Scheduling
- Data Entry
- Filing
- Quickbooks
- Marketing
- Billing
- Clerical
- Warehouse Management
- Time Management
- Microsoft
- Inventory
- Sales
- Customer Service
- Cash handling
- Adobe Photoshop (3 years)
- Logistics
- SAP (3 years)
- Route Navigation
Certification
CPR Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Overnight Transportation Supervisor
Trulieve
12.2021 - Current
Budtender/Receptionist
Trulieve, Inc.
05.2021 - 11.2021
Cannabis Packaging Tech
Sanctuary Medicinals
10.2020 - 02.2021
Inside Sales Representative
Renewal by Andersen
12.2019 - 03.2020
Administrative Assistant/Receptionist
F & R General Interiors
03.2019 - 11.2019
Receptionist/Administrative Assistant
Hair Club
03.2018 - 11.2018
Administrative Assistant
Orthodontics Only
06.2016 - 08.2017
Sterilization Technician
Orthodontics Only
06.2015 - 05.2016
HIGH SCHOOL DIPLOMA -
G. HOLMES BRADDOCK SENIOR HIGH