Diana Alvarez
Humble,TX
Summary
Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. managing calls and sustaining satisfactory relationships with customers multitasking abilities.
Overview
4
4
years of professional experience
Work History
Clerk
Spring ISD
Spring, TX
07.2023 - 10.2023
- Answered telephones, directed calls, and took messages.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Housekeeping Room Attendant
Hersha Hospitality Management LP
Humble, TX
03.2023 - 07.2023
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Removed trash from rooms and replaced liners to wastebaskets.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Floor Associate
Rainbow Shops
Humble, TX
10.2022 - 02.2023
- Maintained high standards of customer service during all interactions.
- Provided assistance to other departments when needed.
- Organized displays to attract customers and promote sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Stocked shelves with merchandise according to company guidelines.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Customer Service Representative/Sales Associate
josh the techc llc
Humble, TX
01.2020 - 01.2022
- Educated customers on special pricing opportunities and company offerings.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
lone star collage kingwood
01-2021
Skills
- Customer Satisfaction
- Data Entry
- Retail Sales Customer Service
- Multi-Task Management
- Conflict Resolution
- Credit Card Payment Processing
Affiliations
- I love shopping.
- My favorite pets are cats.
- I drink cold coffee
- I enjoy a good movie in netflix
Languages
English
Professional
Spanish
Professional
Timeline
Clerk
Spring ISD
07.2023 - 10.2023
Housekeeping Room Attendant
Hersha Hospitality Management LP
03.2023 - 07.2023
Floor Associate
Rainbow Shops
10.2022 - 02.2023
Customer Service Representative/Sales Associate
josh the techc llc
01.2020 - 01.2022
GED -
lone star collage kingwood