Diana Alvarez
San Francisco,CA
Summary
Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
02.2024 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Crew Member
Cold Stone Creamery
04.2022 - 06.2023
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
Caregiver
Aegis Living
08.2023 - 03.2024
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Associate of Science - Psychology
City College of San Francisco
San Francisco, CA05.2028
High School Diploma -
The Academy McAteer
San Francisco, CA05.2023
Skills
- Customer Service
- Safe Food Handling
- Flexible Schedule
- Clear Communication
- Cleaning
- Problem-Solving
- Teamwork and Collaboration
- Taking Orders
- Store Opening and Closing
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald's
02.2024 - Current
Caregiver
Aegis Living
08.2023 - 03.2024
Crew Member
Cold Stone Creamery
04.2022 - 06.2023
Associate of Science - Psychology
City College of San Francisco
High School Diploma -
The Academy McAteer
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