Diana Alvarez-Faulkner
Atwater,CA
Summary
Proven achiever at Petco Animal Supplies Stores Inc., I excelled in managing high-volume inbound calls with unmatched professionalism, significantly surpassing sales targets. My blend of exceptional organizational skills and customer service expertise not only enhanced client retention but also contributed to the company's growth, showcasing my ability to thrive under pressure and collaborate effectively with teams.
Overview
1
1
year of professional experience
Work History
Customer Solutions Specialist
Petco Animal Supplies Stores Inc.
05.2024 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
CNA Student
Volunteer Work
06.2024 - 08.2024
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
Nursing Assistant
Volunteer Work
12.2023 - 03.2024
- Helped nurses with their duties they needed done.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
High School Diploma -
Atwater High School
Atwater, CA06.2024
Skills
Goal Setting and Achievement
Understanding Customer Needs
Organizational Skills
Phone Etiquette
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Calm and Professional Under Pressure
Reliability
Timeline
CNA Student
Volunteer Work
06.2024 - 08.2024
Customer Solutions Specialist
Petco Animal Supplies Stores Inc.
05.2024 - Current
Nursing Assistant
Volunteer Work
12.2023 - 03.2024
High School Diploma -
Atwater High School
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