Diana Alvia
Ormond Beach,FL
Summary
Dynamic and dependable professional with a strong background in customer service and team collaboration at Sodexo USA. Proven ability to enhance dining experiences while ensuring compliance with health regulations. Skilled in problem-solving and inventory management, consistently achieving operational efficiency and fostering positive relationships with customers.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Modern Recipes
Sodexo USA
Daytona Beach, FL
05.2025 - Current
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted with inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to enhance service efficiency during peak hours.
- Developed positive relationships with customers to enhance dining experience.
- Monitored food safety practices to ensure compliance with health regulations.
- Prepared ingredients and recipe components ahead of time.
Cashier Supervisor
DelBank
New York, NY
2011 - 2017
- Supervised daily operations, ensuring adherence to compliance and security protocols.
- Trained and mentored staff on customer service techniques and transaction processing.
- Monitored cash flow, balancing registers and resolving discrepancies efficiently.
- Implemented process improvements, enhancing transaction speed and customer satisfaction.
- Counted cash drawers and made bank deposits.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased team productivity with regular coaching and performance feedback sessions.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
Retail Sales Associate
C.A FEROLIE
Montvale, NJ
2020 - 2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure seamless checkout flow.
- Maintained merchandise displays, ensuring optimal presentation and stock levels for customer visibility.
- Educated customers on promotions and loyalty programs to drive engagement and repeat business.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Resolved customer complaints promptly, enhancing satisfaction and fostering positive relationships.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Carolica University
Ecuador - Guayaquil High School Diploma - Computer Information Systems
Jhon F. Kennedy School
Ecuador - Guayaquil 06.2005
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Computer skills
Organizational skills
Calm under pressure
Active listening
Problem resolution
Organization and time management
Attention to detail
Certification
3 Certifications Anti-money Laundering analysts.
- New York, Federal Department
2012 - 2015-2016
Timeline
Modern Recipes
Sodexo USA
05.2025 - Current
Cashier Supervisor
DelBank
2011 - 2017
Retail Sales Associate
C.A FEROLIE
2020 - 2023
Carolica University
High School Diploma - Computer Information Systems
Jhon F. Kennedy School
Languages
English
Spanish