Diana Amaya
Phoenix,AZ
Summary
To obtain a full time position where I can utilize my Bilingual (Spanish) skills, talents and education and contribute to an environment conducive to promoting fresh ideas and staff development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
File
Madilex
11.2018 - 01.2022
- FAX
- Answer phones
- Schedule/reschedule
- Translate to English to Spanish
Temp Assignments
Accountants International
08.2010 - 11.2011
- Assist with multiple companies, primarily in the payroll departments working with W4 and A4.
- Serve as the translator for Spanish speaking customers who have questions about the company or healthcare services.
Customer Service Representative
AZ Academy of Defensive Driving
06.2008 - 07.2010
- Schedule classes and check eligibility by cross referencing candidate’s person information against database.
- Also interface with courts for eligibility when discrepancies arise.
- Review Public Access and reach out to all individuals with citations to see if there is interest in taking the defensive driving program.
- Handle all translations and provide course instructions in Spanish.
Sales Associates
State Farm Insurance
10.2008 - 05.2009
- Discussed customers’ need and wants and review appropriate insurance package.
- Gave quotes and once appropriate plan was selected, prepared and processed all documents required to activate policy.
- Answered calls, organized filing system, cold calls, posted flyers, and handled translations.
Imaging Clerk
Accountants Inc.
10.2007 - 04.2008
- Maintained organization of receipts from inventory and prepared documents to be scanned using the high-speed Kodak Scanner.
- Utilized a multi-line phone system and directed calls to appropriate parties.
- Responded to requests sent in via email, data entry, assisted IT director with various tasks, and trained on Pitney Bowes mailing system.
Sales Associate
Styles for Less
11.2006 - 01.2007
- Greeted customers and assisted with sales transactions.
- Organized new merchandise and store floor.
Administrative Assistant / Receptionist
DVC Construction
05.2004 - 11.2006
- Greeted visitors and handled a 25 line phone system.
- Assisted the accounting department with data entry and Job Costs, which tracked the company’s monthly profit and loss.
- Filed paperwork and utilized bilingual ability to assist co-workers and customers.
Education
A.A.S. - Criminal Justice
Everest College
Phoenix, AZ05.2010
Skills
- Strong organizational skills, highly enthusiastic, strong customer service and problem solving skills, proficiency in Windows and Office (Word, Excel, PowerPoint), and typing at 40wpm
Certification
Houston Child Advocates
Timeline
File
Madilex
11.2018 - 01.2022
Temp Assignments
Accountants International
08.2010 - 11.2011
Sales Associates
State Farm Insurance
10.2008 - 05.2009
Customer Service Representative
AZ Academy of Defensive Driving
06.2008 - 07.2010
Imaging Clerk
Accountants Inc.
10.2007 - 04.2008
Sales Associate
Styles for Less
11.2006 - 01.2007
Administrative Assistant / Receptionist
DVC Construction
05.2004 - 11.2006
A.A.S. - Criminal Justice
Everest College
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