Diana Ament
Colorado Springs,CO
Summary
Professional Administrator with 15+ years of experience Excellent customer service skills and etiquette Works well independently or collaboratively with others.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Reception/Administrative Assistant
Art C. Klein Construction, Inc.
10.2023 - 09.2024
- Receptionist/Administrator for five Divisions within the company, Art C Klein Construction, Peak Concrete, Mountain High Painting, A Cut Above the Rest, and Sun Mountain Design Group
- Heavy phones, customer service, data entry, prepared contracts, update certificates of insurance in vendor database, I-9 processing and new hires
- Prepared exempt certificates for tax exempt projects, receipted-in and distributed invoices and weekly timecards to managers for approval, invoicing for architectural department
- Typed and proofed Builder Contracts
- Managed statements, Fleet Vehicle mileage and gas receipts for accounts payable
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Broker Associate
Exit Realty Mountain View
11.2020 - 10.2023
- Sales and Marketing
- Set up database on prospective clients
- Entered Listings in Pikes Peak Multiple Listing Service
- Wrote contracts to buy and/or sell real estate, show available homes, show rental properties, take lead calls.
- Evaluated property values using comparative market analysis techniques to advise clients on pricing strategies.
- Assisted managing broker by providing regular updates on client data, prospecting activities and property sales.
- Developed innovative marketing strategies to generate leads and attract potential clients.
- Successfully closed challenging deals by employing creative problem-solving skills during negotiations.
Cleaning and Restoration Services
Residential Professional Services
11.2013 - 10.2023
- Company Overview: Cleaning and Restoration
- Negotiated contracts with clients successfully, providing comprehensive services tailored to their unique needs while maximizing revenue potential.
- Enhanced customer satisfaction with thorough communication and consistent updates on project progress.
- Stayed current on industry trends and advancements in technology, incorporating them into service offerings as appropriate to maintain a competitive edge.
- Coordinated equipment maintenance schedules, ensuring optimal performance levels were maintained at all times during restoration projects.
- Real estate residential/commercial consulting and referrals
- Coordinated move-out cleaning and handyman services for property managers of real estate companies, realtors, and private owners
- Executed contract bids for professional services
- General office; marketing, advertising, invoicing, and networking
- Cleaning and Restoration
- Developed innovative marketing strategies to generate leads and attract potential clients.
Collections and Invoicing
All Phase Roofing and Gutters
06.2018 - 10.2018
- Answered high volumes calls, scheduled appointments in MS outlook, filing, collected final payment on roof completions, invoicing, accounts payables and receivables, prepped annual taxes
- Scheduled Regional Building Roofing Permits
- Collaborated with the sales team to ensure accurate and timely billing for all clients.
- Facilitated interdepartmental communication regarding invoicing issues, fostering collaboration towards swift resolution.
- Supported accounts receivable efforts by diligently following up on overdue invoices.
- Enhanced customer satisfaction by promptly addressing and resolving invoice-related queries.
- Monitored outstanding invoices and performed collections duties.
- Expedited payment processing by maintaining relationships with clients'' accounts payable departments and providing necessary documentation upon request.
- Maintained up-to-date client records, enabling prompt and accurate invoicing.
- Contributed to the development of a comprehensive invoicing manual, ensuring consistency in procedures across the department.
Assistant/Sales
There’s No Place Like Home Realty
10.2012 - 09.2013
- Answered phones, scheduled appointments and showings, input listings, marketing and advertising, open houses
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
All Phase Roofing and Gutters
10.2011 - 08.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Widefield High School
Colorado Springs, COSkills
- Microsoft 365 Suite
- Proficient in real estate and construction terminology
- Vendor/Client Databases, Spreadsheets, CRMs
- Customer and client relations
- Scheduling and calendar management
- Deadline-oriented
- Meticulous attention to detail
- Prioritization
- Multi-line phone proficiency
- Meeting planning
- Employee timesheet processing
- Letter preparation
- Payroll and budgeting
- Quickbooks
- Proofreading
- Billing and coding
Timeline
Reception/Administrative Assistant
Art C. Klein Construction, Inc.
10.2023 - 09.2024
Broker Associate
Exit Realty Mountain View
11.2020 - 10.2023
Collections and Invoicing
All Phase Roofing and Gutters
06.2018 - 10.2018
Cleaning and Restoration Services
Residential Professional Services
11.2013 - 10.2023
Assistant/Sales
There’s No Place Like Home Realty
10.2012 - 09.2013
Office Manager
All Phase Roofing and Gutters
10.2011 - 08.2012
High School Diploma -
Widefield High School
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