DIANA AMONDE
AUBURN,INDIANA
Summary
I am a results-driven employee with experience in several departments. I am an ambitious and have an innovative mindset, I excel in analyzing situations and am a quick learner. I am a good team player with excellent interpersonal skills. I am highly dependable, ethical, and reliable. With my experience in the human resource officer field and the experience that I have gathered working in customer care, I am up to the challenge of taking up the role of a supervisor at Thumbies.
I am able to prep and enter orders, I answer customer and partner questions to the best of my ability and knowledge, and I can navigate through Zoho, the Vault, and Magento. I also know how to navigate through the Messenger database. I am eager to work in a challenging and rewarding environment where I can utilize my skills and apply my academic knowledge and skills to foster personal and organizational growth.
Overview
16
16
years of professional experience
Work History
Customer Service Account Specialist
Messenger Stationery LLC
11.2020 - Current
- I joined Messenger in 2020 as a general worker. While in production I got the opportunity to work in various departments. I had the opportunity to work in Shrink Wrap, Boxet, and then BMSO.
- The last position in production was in Print.
- Later applied for the Customer Service account specialist job which opened more opportunities working with Thumbies and the Signature department, it has been almost 2 years. Which included working with funeral directors and families that have lost loved ones.
Production worker
SCP Limited
07.2020 - 11.2020
- Working with all production team members to achieve the set goals
Human Resource Officer and Administrator
Shreeji Chemicals Ltd
04.2011 - 05.2018
- Help drafting and implementing company policies and procedures
- Handle Employees records ( Job Descriptions, Salaries, Personal files, benefits, leave, attendance and overtime)
- Conducting Staff orientation
- Regular updating of the Management Information System
- Together with the HR and GM, review job descriptions and departmental objectives
- Organising Trainings, C.S.R Activities and team buildings
- Handling contracts with external service providers
- In charge of general communication by the company to staff
- Oversee employee safety, welfare and health
- Preparing Memos, Reports and liaise with other branch to ensure smooth operations
- Coordinating training programmes / activities and education of staff in order to ensure that the employees’ skills and knowledge are constantly updated
Administrator/Receptionist
Oceanic Distributors
09.2008 - 03.2011
- Handling incoming and outgoing mail
- Handling guest and assisting them as per the need
- Placing and receiving calls
- Coordinating day to day operations between the field staff and the office, i.e Sales Team, Drivers and Clients
- Procure supplies i.e
- Stationery, cleaning products, chemicals, fertilizers and ensuring that expenditure on the same is within the allocated budget
- Handling employee grievances
- Monitoring Daily attendance of staff
- Organizing and chairing monthly meetings with staff
- Other duties as assigned from time to time
Education
Diploma - Human Resource Management
The University Of Nairobi
12.2015
Diploma - Business Administration
Kenya Institute Of Management
03.2004
Kenya Certificate of Secondary Education -
Koru Girls Secondary School
01.2000
Kenya Certificate of Primary Education -
Racecourse Primary School
01.1996
Skills
- Interpersonal skills
- Analytical Skills
- Teamwork
- Communication Skills
- Reporting Skills
- Collaborative
- Critical Thinking
- Conflict Resolution
- Complaint resolution
- Active Listening
- Problem Resolution
- Customer Relations
Accomplishments
- Facilitated documentation of ISO 9001:2008 procedures leading to Certification, 06/23/15, Shreeji Chemicals
- Facilitated documentation of ISO 22716:2007 procedures leading to Certification, 09/15/16, Shreeji Chemicals
Personal Information
- Date of Birth: 03/13/82
- Nationality: Kenyan
References
- Betsy Kurts, Children First Center, 507 South Indiana Avenue, Auburn, Indiana, 260-927-4959
- Dave Kurtz, The Evening Star, 507 South Indiana Avenue, Auburn, Indiana, 260-925-1147
- Jessica, Production Manager, SCP Limited, 1700 S. Indiana Avenue, Auburn, Indiana, (260) 925-2588
Timeline
Customer Service Account Specialist
Messenger Stationery LLC
11.2020 - Current
Production worker
SCP Limited
07.2020 - 11.2020
Human Resource Officer and Administrator
Shreeji Chemicals Ltd
04.2011 - 05.2018
Administrator/Receptionist
Oceanic Distributors
09.2008 - 03.2011
Diploma - Business Administration
Kenya Institute Of Management
Kenya Certificate of Secondary Education -
Koru Girls Secondary School
Kenya Certificate of Primary Education -
Racecourse Primary School
Diploma - Human Resource Management
The University Of Nairobi
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