Diana Anderson
Summary
I have worked with the public as a teacher, a waitress, a grocery store manager, and a research laboratory technician. I am friendly, service oriented, a hard worker, detail oriented, and an effective communicator and genuinely prefers to help others. I work well independently and with a team. I thrive on new challenges, and I enjoy finding unique solutions to problems. I can analyze and prioritize tasks. I have a growth mindset with a positive outlook. I love to do a good job in all my endeavors. I'm proficient in word, google analytics, excel, acrobat pro, word press, power point, QuickBooks, social media platforms, and sales force.
Overview
25
25
years of professional experience
Work History
Office Manager
American Foundation Specialists
03.2022 - Current
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Evaluated employee records and productivity and submitted evaluation reports.
- Creating literature for marketing and teammates Attend networking events and representing American Foundation Specialists
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Matched purchase orders with invoices and recorded necessary information.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
- Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
- Contributed to a positive company culture by planning engaging team-building events and activities.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Supported business growth initiatives by efficiently managing an increasing volume of projects without compromising quality or timelines.
Bartender and waitress manager
Cruise Inn
12.2020 - Current
- Provide ultimate customer service, manage cash and credit card sales, help waitresses and oversee issues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Culligan Water of Burlington and Waukesha B2B Drinking Water Sales Territory Manager
Culligan Water Conditioning Service
05.2021 - 03.2022
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system(sales force).
Culligan Water of Waukesha- Marketing Assistant
Culligan Water Conditioning Service
03.2020 - 05.2021
- Work with different advertising firms, coordinate projects to make sure the deadlines are met.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Expanded market share with well-executed competitor analysis studies informing strategic business decisions.
- Facilitated cross-functional collaboration between marketing teams to ensure cohesive messaging across all communication channels while meeting project deadlines effectively.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Support Sales team with inside sales duties
Lady Di's house cleaning, Owner, and Operator
Self Employed Services
09.2017 - 03.2020
- Market business and drive sales, provide excellent customer service, schedule management, and communicate effectively and proactively with clients
- I am trustworthy, can maintain confidentiality, and I am detail oriented.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Brighton High School Math Teacher
Brighton High School
08.2007 - 02.2014
- Responsible for lesson planning, creating digital tests, documentations, worksheets, analyzing statistics and data on test scores
- Function as a team player and leader; creating teams, fostering a learning environment, and creating new and engaging lessons
- Differentiate lesson plans for second language learners, students with learning disabilities, and advanced students
- Set up and maintain filing system, write letters of recommendations, answer phones
- Adaptability working with different personalities: students, parents, and coworkers.
- Provided individualized support for struggling students by identifying areas of difficulty and developing targeted intervention plans.
- Evaluated student progress through regular assessments and provided constructive feedback to help them improve their performance.
- Improved student understanding by incorporating real-world examples and problem-solving techniques into lessons.
- Promoted a positive classroom environment by fostering respectful communication and encouraging teamwork among students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Served as a liaison between the math department and school administration, advocating for resources and support needed to enhance instruction quality.
- Participated in ongoing professional development opportunities to stay current with the latest trends in mathematics education and pedagogy.
- Increased student interest in advanced math topics by organizing after-school tutoring sessions
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented data-driven instruction techniques to identify areas where students needed additional support, leading to improved test scores over time.
Food Pride, Grocery Store manager
Food Pride Inc.
01.1999 - 05.2005
- Manager for a family-owned grocery store
- Multitask daily duties with problems that arose during my shift
- Responsible for employees and customer satisfaction
- Assist other departments when necessary such as deli preparations, helping the stockers, order and inventory health and beauty products, and create end stands
- Manage employees and oversee cash handling operations
- Train cashiers, balance cashiers' drawers, create schedules, balance store revenue daily, weekly, and monthly, balance spreadsheets, make large cash deposits and ensure overall success of the business.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelors of Science in Chemistry -
Colorado Professional Teaching License -
05.2010
Skills
- Friendly
- Self-Starter
- Problem Solver
- Positive Deamenor
- Team player
- Self Efficient
- Supply Management
- Contract Administration
- Office Management
- Bookkeeping
- Customer Service
- Team Supervision
- Staff hiring
- Employee Supervision
- Billing
- Human Resources
- Report Preparation
- Presentation Design
- Budgeting expertise
- Relationship Establishment
- Professional Demeanor
- Group Instruction
- Microsoft Office software
- Salesforce
- Quickbooks
Timeline
Office Manager
American Foundation Specialists
03.2022 - Current
Culligan Water of Burlington and Waukesha B2B Drinking Water Sales Territory Manager
Culligan Water Conditioning Service
05.2021 - 03.2022
Bartender and waitress manager
Cruise Inn
12.2020 - Current
Culligan Water of Waukesha- Marketing Assistant
Culligan Water Conditioning Service
03.2020 - 05.2021
Lady Di's house cleaning, Owner, and Operator
Self Employed Services
09.2017 - 03.2020
Brighton High School Math Teacher
Brighton High School
08.2007 - 02.2014
Food Pride, Grocery Store manager
Food Pride Inc.
01.1999 - 05.2005