Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Anderson

Greenwood,MS

Summary

Dynamic Customer Service Representative with a proven track record at Insight Risk Management, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and data entry, I effectively managed high-stress situations, achieving increased customer satisfaction and retention through empathetic communication and efficient problem-solving.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Insight Risk Management
08.2014 - 12.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Owner

Anderson Insulation
04.2009 - 05.2014
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.

Medical Records Clerk

Nahon Saharovich & Trotz
09.2008 - 04.2009
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
  • Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
  • Responded to external requests for patient information, adhering to strict privacy regulations.

Release of Information Specialist

PHNS
12.2006 - 07.2007
  • Reduced errors in released records by thoroughly reviewing documentation before submission.
  • Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
  • Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
  • Conducted audits on released records periodically for quality assurance purposes, identifying areas for improvement or increased compliance measures as necessary.
  • Generated cover letters, pre-payment notices and invoices to mail information to requestors.
  • Date stamped requests and highlighted pertinent data to facilitate processing.
  • Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
  • Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
  • Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.

Education

GED -

Lee M. Thurston High School
Redford

Skills

  • Customer support
  • Active listening
  • Critical thinking
  • Data entry
  • Organization
  • Problem Management
  • Resourcefulness
  • Time Management
  • Intuitive
  • Innovative
  • Effective Leadership
  • Motivational
  • Encouraging

Timeline

Customer Service Representative

Insight Risk Management
08.2014 - 12.2014

Owner

Anderson Insulation
04.2009 - 05.2014

Medical Records Clerk

Nahon Saharovich & Trotz
09.2008 - 04.2009

Release of Information Specialist

PHNS
12.2006 - 07.2007

GED -

Lee M. Thurston High School

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