Open To Work
Diana Armstrong
Tacoma,WA
Summary
Dedicated professional with a strong work ethic and a commitment to enhancing business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Resourceful and results-oriented, focused on growth and efficiency to meet organizational needs and elevate service value.
Overview
22
22
years of professional experience
Work History
Patient Account Representative III
University Of Washington Physicians
Seattle, WA
06.2006 - Current
- Managed billing and collections for pathology services in Epic, resolving issues across multiple work queues to ensure timely payments.
- Identified discrepancies between billed charges and insurance payments, leading to timely adjustments and accurate billing.
- Enhanced invoice processing accuracy, streamlining reimbursement processes and decreasing turnaround time.
- Collaborated with supervisors, managers, directors, and clinical staff to develop and maintain efficient procedures for corporate and institutional accounts, enhancing overall workflow.
- Processed credit card payments using secure payment systems, ensuring compliance and security in financial transactions.
Payment Poster
University Of Washington Physicians
Seattle, WA
07.2005 - 06.2006
- Tracked and reconciled payments using MS Excel spreadsheets, ensuring accuracy of financial transaction records.
- Posted incoming payments and advance deposits to maintain daily cash receipts journal.
- Coordinated with accounting, finance, and collections departments to resolve payment issues promptly, enhancing overall workflow.
- Addressed customer inquiries regarding accounts, providing timely and accurate responses to support client satisfaction.
Refund/Credit Specialist
On Assignment Healthcare Staffing
Seattle, WA
03.2005 - 07.2005
- Analyzed patient accounts to identify and resolve credit balances, ensuring accuracy in financial records.
- Gathered remittance forms and patient payments to confirm overpayment accuracy.
- Prepared refund requests and explanations to expedite reimbursements.
- Documented refund requests and related activities in Patient Financial Services System to maintain comprehensive account records.
Accounts Receivables Specialist
Sterling Reference Laboratories
Tacoma, WA
07.2004 - 03.2005
- Developed and implemented procedures that streamlined collection processes, ensuring timely resolution of accounts receivable.
- Collected outstanding payments from customers while addressing inquiries, improving customer satisfaction.
- Collaborated with departments to resolve accounts receivable issues, improving interdepartmental communication and efficiency.
- Researched discrepancies between invoices and payments, identifying errors for prompt resolution.
- Generated statements of account for special projects.
Education
Diploma - Medical Billing/Office Management Course
Newbridge College
Santa Ana, CA01-2000
High School Diploma -
Santa Ana High School
Santa Ana, CA01-1998
Skills
- EPIC billing
- Accounts receivable management
- Data entry proficiency
- Attention to detail
- Task prioritization
- Analytical and critical thinking
- Team collaboration
- Client relations
- Invoice processing
- Credit balance resolution
- HIPAA compliance
Languages
Spanish
Professional
Timeline
Patient Account Representative III
University Of Washington Physicians
06.2006 - Current
Payment Poster
University Of Washington Physicians
07.2005 - 06.2006
Refund/Credit Specialist
On Assignment Healthcare Staffing
03.2005 - 07.2005
Accounts Receivables Specialist
Sterling Reference Laboratories
07.2004 - 03.2005
Diploma - Medical Billing/Office Management Course
Newbridge College
High School Diploma -
Santa Ana High School