
Patient and outgoing administrative assistant with more than five+ years of experience in the hospitality setting. Consistent positive interactions with customers and conflict resolution skills have resulted in promotion to lead associates. Proven ability to increase customer retention by addressing complaints in a timely and efficient manner. Many hospitality industries have increased my knowledge of customer/ guests relations and how well the experience can make future business revenue. Extroverted worker recognized by peers for my effective goal-setting and persuasion skills. Seeking to put my skills and talents into action to help support prosperous businesses in the city.
• Maintained vital business function throughout unexpected events and managed disaster recovery.
• Booked reservations to help further clientele relations in food industry.
• Worked directly with Maitre’D to assign evenings guests to dinner table, (handled alcohol)