DIANA ARROYO
Greer,United States
Summary
Engineer, focused on the industrial engineering field and related; process, data and logistics oriented, looking for a challenging role to utilize my engineering skills to contribute to the company's growth and enhancing my knowledge by exploring new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Team Lead
Walmart, Inc.
06.2023 - Current
- Recruit, interview and hire new employees
- Supervise, train employees and help resolve conflicts
- Oversee daily operations
- Loss Prevention
- Increase Sales in the area
- Work with the team to meet customer expectations
- Prioritize tasks and execute processes to meet store goals
- Organize associate’s schedules to ensure the correct development of the business
- Ensure compliance with food safety standards, sanitation guidelines, and inventory management
Logistics Coordinator
ETICOS SERRANO GOMEZ LTDA
05.2020 - 11.2022
- Lead the supply chain processes of the distribution center (receipt, storage, assortment, return, dispatch, among others) with a work team of 80 people.
- Coordinate the operations of the company, supporting the staff in any inconvenience that arises and specifying improvement actions to improve their performance.
- Respond to special requests for orders, product delivery, breakdowns, and news to provide timely solutions to requirements or complaints.
- Follow up of metrics
- Data Entry, excel spreadsheets and charts
- Audits
- Loss Prevention
- Outstanding achievements: Reduction in the delivery time of orders to the end customer through the design of logical transport routes with the available fleet.
Agency Team Lead
Localiza Rent a Car- Renting Colombia S.A.S.
10.2019 - 05.2020
- Planning of the logistics of the operation.
- Administration and supervision of vehicle fleet of more than 1000 vehicles.
- Support the evaluation and improvement of internal operating processes and procedures.
- Selection of personnel and constant accompaniment through training and evaluation.
- Coordination and leadership of work teams.
- Control of costs and expenses.
- Management of CRM and solution of PQRS, NPS and execution of action plans.
- Outstanding achievements: Improvement in the Customer Service (NPS) indicator from 60% to 85% in the agency, through the implementation of procedures.
Education
ESL-English as Second language -
Sulivan Center
Greenville, SC01.2024
Food Safety Manager Certification - undefined
Walmart, Inc
Greer, South Carolina01.2024
Postgraduate Degree - Specialization in Management with Emphasis in Logistics and International Trade
Universidad Externado
01.2020
Course of Model Quality Management ISO 2001:2008 and Internal auditor - undefined
Icontec International
01.2014
Bachelor’s Degree - Industrial Engineering
Universidad del Norte
01.2013
Course of Microsoft Excel Level Advanced - undefined
Universidad Del Atlántico
01.2011
Skills
- Leadership
- Problem-Solving Skills
- Critical Thinking
- Flexibility
- Interpersonal Communication
- Customer service
- Teamwork
- Attention to Detail
- Responsibility
- Data Reporting
- Windows
- SQL, Microsoft Access
- MS Office 365, Google Suite
- ERP
Certification
SAFETY FOOD MANAGER
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Food Team Lead
Walmart, Inc.
06.2023 - Current
Logistics Coordinator
ETICOS SERRANO GOMEZ LTDA
05.2020 - 11.2022
Agency Team Lead
Localiza Rent a Car- Renting Colombia S.A.S.
10.2019 - 05.2020
Food Safety Manager Certification - undefined
Walmart, Inc
Postgraduate Degree - Specialization in Management with Emphasis in Logistics and International Trade
Universidad Externado
Course of Model Quality Management ISO 2001:2008 and Internal auditor - undefined
Icontec International
Bachelor’s Degree - Industrial Engineering
Universidad del Norte
Course of Microsoft Excel Level Advanced - undefined
Universidad Del Atlántico
ESL-English as Second language -
Sulivan Center
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