Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Arteaga-Domingo

South Gate,CA

Summary

Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely. I am eager to accept new challenges with potential for growth and look forward to advancing toward my personal goals. To bring to your organization enthusiasm, dedication, responsibility, and a good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas:

Overview

8
8
years of professional experience

Work History

Driver Trainer

Alto Operations LLC
Los Angeles, CA
10.2021 - 02.2024
  • Recruiting candidates, assisting drivers with on-boarding process and completing new hire and provide uniforms.
  • Planning scheduled drive-along ride checks implements, conducts, and or overseas elements of authorized training program developed and meet company standards.
  • Instructed new drivers on the proper use of motor vehicles, including driving laws and regulations.
  • May attend, trainings sessions, meetings, be willing to drive as needed , workshops as required
  • Using Fountain, Wex, Samsara, Excel, Driver Evaluation ,Slack, Paycor, Paycor Scheduling, I-9 Verify, clinic testing, Dot clear

Personal Car Driver

Uber and Lyft
Los Angeles, CA
05.2017 - 07.2021
  • Provided safe and courteous transportation to various destinations, utilized GPS to optimize routes, and continuously met estimated trip times.
  • Assisted passengers with loading and unloading their luggage into the car.
  • Performed vehicle inspections, ensuring proper functioning of brakes, lights, signals, and other safety features.
  • Ensured cleanliness standards are met by conducting regular inspections prior to every trip.
  • Achieved consistently high customer scores due to exceptional service.

Operations

Treasury Management Services
Monterey Park, CA
07.2016 - 03.2017
  • Temp through Kforce- Work with products IOD-Image on demand, O/S-Online statements, IR- info reporting.
  • collaborated with other departments, communicate by email to accomplish goals and address issues related to our banking products and services when needed.
  • Displayed strong telephone etiquette, quickly and effectively handling difficult calls in a timely manner promptly and professionally.
  • Maintained updated knowledge through continuing education and advanced training, Union Banks guidelines and procedures, portal call Application UCM and Amdocs, Rumba, Check free, PTMA, Acms, ACI.
  • I assisted customers with adding and removing users access and other banking transactions and walked through any technical issues over the phone, screen share, Zoom call, and online virtual chat.

Operation Monitoring Center/Customer Service Representative

Access Services
El Monte, CA
12.2015 - 04.2016
  • Displayed strong telephone etiquette, in a timely manner, Review Policy, Answer general questions, Memorize the cities we service and regions, provide fares, Check payments.
  • Multitasking fast paced environment, Email different department check various status on account Eligibility Access Services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference due to we would set up dispatch for callers pick up/drop off locations.
  • High priority calls, Strong problem solving skills, note accounts,Rider 360, TAP Card, OMC, provide ETA.
  • Resolve Manager Escalation calls, be Knowledgeable of the Americans with Disabilities Act, Meet Performance KPI’s Calling different provides potential backup service, dispatch vehicle, Entering trip data for billing, Priority Line.

Education

Diploma -

Alta Vista High School
01.2006

Skills

  • Exellent Communication
  • Fast Learner
  • Dependable
  • Bilingual in (Spanish)
  • Computer Proficiency
  • DOT testing
  • Dedicated
  • Problem-Solving Aptitude
  • Typing WPM 40
  • Punctual and detailed oriented
  • Excellent Customer Service
  • Active Listening
  • Teamwork and Collaboration
  • Responsible
  • A Positive Role Model
  • Self Starter
  • Multitasking
  • Time Management

Timeline

Driver Trainer

Alto Operations LLC
10.2021 - 02.2024

Personal Car Driver

Uber and Lyft
05.2017 - 07.2021

Operations

Treasury Management Services
07.2016 - 03.2017

Operation Monitoring Center/Customer Service Representative

Access Services
12.2015 - 04.2016

Diploma -

Alta Vista High School

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Diana Arteaga-Domingo