DIANA ATEHORTUA
Coconut Creek,FL
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Diana's Salon & Spa
Patricia Atehortua
07.2020 - Current
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Remote Assistant.
DR Herman Office
Herman Office
01.2023 - 06.2023
- Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
- Streamlined appointment scheduling processes for improved office efficiency and reduced wait times.
- Demonstrated versatility in administrative tasks including data entry, payment processing, report generation, and document management – helping maintain smooth office operations overall.
- Developed strong relationships with patients through excellent interpersonal skills, fostering trust and loyalty within the practice community.
- Efficiently managed multi-line phone system directing calls appropriately.
- Remotely Job
Front Desk/Dental Assistant
Florida Endodontic Institute
07.2011 - 01.2018
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
- Updated patient accounts and information on a daily basis
- Managed incoming and outgoing calls for busy medical office
- Scheduled and confirmed appointments for entire management team.
Dental Assistant/Front Desk
Saint Joseph Hospital
02.2008 - 06.2010
- Handled and processed confidential patient information
- Coordinated admission processes and prepared medical records and agreement packets
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
- Scheduled and confirmed appointments for entire management team
- Managed incoming and outgoing calls for busy medical office
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
- Properly sterilized dental equipment and examination rooms in accordance with infection control policies
- Effectively operated x-ray machines and developed x-rays
- Coordinated appointment schedules for both the dentist and oral surgeon.
Dental Assistant/Front Desk
Barrington Family Dental
03.2006 - 07.2008
- Coordinated appointment schedules for both the dentist and oral surgeon
- Routinely completed inventory, supply orders and restocked supplies
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Correctly arranged instrument trays prior to dental procedures and surgeries
- Accurately collected and recorded patient medical and dental histories.
Education
Bachelor of Health Services Administration -
Florida International University
Miami, FL01.2020
Associate of Arts, Health Services Administration -
Miami Dade College
Miami, FL01.2017
High School Diploma -
Central Falls High School
Central Falls, RI01.2004
Skills
- Healthcare billing proficiency
- Schedule management
- Successful treatment of conditions
- Problem resolution
- Computerized charting specialist
- Deadline-oriented
- Problem resolution ability
- Microsoft Office
- CPR/BLS certified
- Patient charting
- Health insurance processing
Certification
- Dental Radiographer Certificate, Boston University, Boston, MA
- CPR Certificate, Community College of Rhode Island, Lincoln, RI
- Expanded Functions as Permitted by Florida Law, Nova Southeastern University
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
DR Herman Office
Herman Office
01.2023 - 06.2023
Diana's Salon & Spa
Patricia Atehortua
07.2020 - Current
Front Desk/Dental Assistant
Florida Endodontic Institute
07.2011 - 01.2018
Dental Assistant/Front Desk
Saint Joseph Hospital
02.2008 - 06.2010
Dental Assistant/Front Desk
Barrington Family Dental
03.2006 - 07.2008
Bachelor of Health Services Administration -
Florida International University
Associate of Arts, Health Services Administration -
Miami Dade College
High School Diploma -
Central Falls High School