Summary
Overview
Work History
Education
Skills
Major
Leadership Experience
Communication Skills
Languages
References
Languages
Timeline
Generic

Diana Aucapina

Maspeth,NY

Summary

Diligent College Student focused on Entertainment Technology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Usher/Guest Service Relations

Beacon Theatre
New York City, NY
11.2021 - Current
  • Knowledge and ability to give the highest level of customer service and business courtesy
  • Ability to effectively communicate with various divisions and the public
  • Ability to work collaboratively and as an effective member to assist customers with directions, seatings, etc; Able to resolve guest issues in a positive manner
  • Verified tickets for entry into the venue.
  • Provided assistance to people with disabilities who require special accommodation.
  • Working backstage with VIP escort and operating the elevator by taking VIP, celebrities and staff to their correct floors.

Customer Service/Cashier

Food Universe
Sunnyside, NY
06.2018 - Current
  • Welcomed customers, offering assistance to help find store items.
  • Assisted customers and provided day to day customer service
  • Bagged, boxed or flower-wrapped sold merchandise per customer's request.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed credit card, EBT, WIC and gift card payments in computer systems.
  • Processed customer payments quickly and returned exact change and receipts.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Informed customers of in-store promotions or pricing specials.

Delivery Driver

Door Dash
ALL New York City Area, NY
04.2021 - 02.2022
  • Navigated routes with relevant map programs and GPS systems.
  • Able to safely yet quickly drive to destinations
  • Communicated orders properly
  • Ensured that food is delivered on time.

Federal Work Study

NYC College of Technology
Brooklyn, NY
04.2018 - 06.2018
  • Assisted department with special projects and tasks to meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Karate Instructor

Kyokushin Karate Martial Arts
Sunnyside, NY
06.2015 - 08.2017
  • Provided one-to-one instruction to beginner students with an interest in learning martial arts.
  • Coached and encouraged participants during exercises and routines.
  • Prepared materials for presentations at seminars or workshops related to karate instruction.
  • Guided students through proper breathing, stance, and fighting forms.
  • Demonstrated proper form, technique, and safety protocols during class instruction.
  • Established clear expectations regarding discipline, respect, and courtesy among students.

Soccer Assistant Coach

Christ the King Soccer Team
Middle Village, NY
06.2015 - 07.2015
  • Assisted young kids to train and practice soccer skills likes dribbling, passing, and shooting
  • Suggested exercise modifications to individual athletes to avoid strain and injury.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Conducted practice sessions and provided instruction to players on technique, strategy, and performance.

Education

Bachelor of Technology - Entertainment Technology (Lighting/Stage Management)

New York City College of Technology
Brooklyn, NY
02-2022

High School Diploma -

Christ The King
Middle Village, NY
06.2017

Skills

  • Diligent worker
  • Adaptive Person
  • Responsible
  • Verbal Communication
  • Professional Appearance
  • Courteous and Professional Demeanor

Major

Stage Management/ Lighting

Leadership Experience

As a karate instructor I gained many leadership skills. I always follow instructions from management and follow my work duties/responsibilities with fidelity. If I am ever in doubt or confused on a certain task, I will not hesitate to ask questions. I manage to get things done and have things ready and organized. I am open to new ideas and can adapt to any work environment in a fast pace.

Communication Skills

easiericating with your staff,helping them with anything they need is the key to have successful environment to work. I believe being talkative and helpful on what needs to be done is very important in any circumstances. Everyone should be working together or as a team because everything is easier if you work  and communicate together. 

Languages

  • English
  • Spanish

References

Upon Request

Languages

Spanish
Professional

Timeline

Usher/Guest Service Relations

Beacon Theatre
11.2021 - Current

Delivery Driver

Door Dash
04.2021 - 02.2022

Customer Service/Cashier

Food Universe
06.2018 - Current

Federal Work Study

NYC College of Technology
04.2018 - 06.2018

Karate Instructor

Kyokushin Karate Martial Arts
06.2015 - 08.2017

Soccer Assistant Coach

Christ the King Soccer Team
06.2015 - 07.2015

Bachelor of Technology - Entertainment Technology (Lighting/Stage Management)

New York City College of Technology

High School Diploma -

Christ The King
Diana Aucapina