Diana Avelino

• Served customers with knowledgeable, friendly support at every stage of applying

for government assistance program.

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Identified new business opportunities through networking and training new agents.
• Contributed to event marketing, sales and brand promotion.
• Set and achieved company defined sales goals.

• Maintained an organized record-keeping system for all OS&D transactions, ensuring easy access to crucial information when needed.
• Improved shipment accuracy by closely tracking and resolving OS&D issues in a timely manner.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Conducted research to address shipping errors and packaging mistakes.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

• Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
• Verified accuracy of billing data and corrected discrepancies.
• Used data entry skills to accurately document and input statements.
• Maintained accurate records of customer payments.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Handled assignments independently with good judgement and critical thinking skills.
• Performed research to collect and record industry data.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Worked well in a team setting, providing support and guidance.
• Scheduled, coordinated and confirmed appointments and meetings.