Diana Baca
Albuquerque
Summary
Responsible professional with experience in retail operations, personal management, and customer service. Proven success in leading high-performance teams and developing customer centric strategies to push sales and increase customer loyalty.
Skilled at driving process and policy optimization, and utilizing data-driven insights for increase efficiency. Passionate about building strong customer relationships.
Overview
2
2
years of professional experience
Work History
Store Manager
Leaf and FLower
05.2022 - Current
- Manage inventory tracking and physical inventory counts o minimize loss.
- Balance sales, reconcile cash and make bank deposits to facilitate opening and closing duties.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Train and mentor associates to teach daily tasks and procedures.
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
Bartender
Juno Brewery
06.2024 - Current
- Obtain cash bank and stock service bar to prepare for operation.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Keep bar presentable and well-stocked to meet customer needs.
- Serve high customer volumes during special events, nights, and weekends.
Sales Associate
Lucid Smoke Shop
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Front Desk Receptionist
Angel Fire Resort
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
Server
Zebs Restaurant
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Education
CNM
Albuquerque, NMSkills
- Customer service
- Project management
- Advertising and marketing
- Loss prevention
- Operations management
- Team leadership
- Outstanding communication skills
- Bank and safe deposits
- Inventory management
Timeline
Bartender
Juno Brewery
06.2024 - Current
Store Manager
Leaf and FLower
05.2022 - Current
Sales Associate
Lucid Smoke Shop
Front Desk Receptionist
Angel Fire Resort
Server
Zebs Restaurant
CNM
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