Diana Baker
Delray Beach,FL
Summary
Bilingual business development sales specialist with extensive experience in physician sales, business development, product sales, marketing, community relations, and relationship building within the healthcare industry. Motivated leader and team player who consistently exceeds expectations, delivers exceptional quality assurance, boosts efficiency, and contributes to revenue growth. Proven track record of driving results and making a significant impact in any organization.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Milliken Company-OVIK Health
07.2023 - Current
- Achieved a 30% increase in revenue over an 18-month period in my territory
- Secured $1 million annual revenue, outperforming targets by 15%.
- Assisted hospital team and doctors with quarterly in service training
- Conducted monthly meetings to foster strong relationships.
- Conducted cold calls to hospital staff and physicians to explore new sales opportunities within assigned territory.
- Managed product sales process from inception to completion.
- Led creation of business reviews and growth strategies for existing accounts and new opportunities.
- Collaborated with colleagues to expand territories.
- Successfully conveyed a positive brand and company image.
- Documented daily activities using Salesforce.
- Collaborated with leadership on monthly strategy planning.
- Attended relevant conferences to represent the company.
Regional Director, Market Development
Carbon Health Urgent Care
04.2022 - 03.2023
- "Spearheaded a marketing campaign that boosted patient volume by 30%."
- Engaged in field outreach, email campaigns, and phone calls to build brand awareness.
- Promoted company brand by working closely with healthcare professionals and community leaders in Southern California.
- Guided, trained, and supervised outreach managers.
- Created market development playbook and initiatives for company growth.
- Supervised 40 clinic locations to drive overall regional census expansion.
- Generated comprehensive data insights for the executive team.
- Achieved a 25% increase in patient numbers in one year.
- Participated in leadership conferences.
- Planned yearly budgets to meet organizational goals.
Director, Physician Provider Relations - Surgery Specialist
HCA Healthcare
04.2019 - 03.2022
- Exceeded annual sales goals by 25% in FY2021.
- Conducted outreach initiatives to sell Burn medical services.
- Launched innovative telehealth strategy increasing inpatient admissions by over 30%.
- Worked directly with physicians and office staff.
- Served as liaison between physicians and employer groups.
- Helping to Negotiate contracts with the right payor source
- Increasing patient volume and EBITDA contribution
- Logging physician interactions on a daily basis to Salesforce
- Preparing high level monthly reports for senior managers and C suite team
- Scheduling and attending conferences, physician events and meetings
- Coming up with new ideas and initiatives to grow service line census
- Working directly with medical groups and insurance companies
Director of Business Development
EXER More Than Urgent Care
11.2017 - 04.2019
- Enhanced patient count by more than 33% in every clinic.
- Built awareness of ER physician-based model to company leaders, doctors, and community members
- Finalized new insurance agreements for urgent care centers.
- Partnered with clinic managers to drive business growth.
- Produced periodic detailed reports for upper management.
- Coordinated schedules for community events and meetings.
- Developed and executed marketing strategies to enhance company visibility.
Network Manager
Regal Medical Group
10.2015 - 11.2017
- Expanded IPA network by 50 physicians in FY 2016, boosting revenue by over $2 million.
- Negotiating new physician contracts with primary care physicians and specialists
- Contributed to the company's growth through effective sales strategies.
- Managed daily account operations.
- Managed customer escalations and resolved issues promptly.
- Trained physicians and staff on utilizing online portal.
- Developed strong customer relationships.
- Compile daily, weekly and monthly reports for senior managers.
- Executed daily promotion of products and services.
Broker Sales Rep
LISI General Agency
02.2014 - 10.2015
- Managed customer escalations through phone and email.
- Initiated new sales with existing clients through phone, direct meetings, and email.
- Created and showcased business proposals for clients.
- Maintained existing client base while securing new clients.
- Conducted client meetings and delivered presentations.
- Produced weekly and monthly sales reports.
Customer Service & Sales Executive
Financial Independence Company
09.1996 - 01.2014
- Boosted sales, driving company growth.
- Marketed agency products to clients via face-to-face meetings, phone conversations, and written communications.
- Led a customer service team by executing effective retention strategies.
- Planned national hotel health insurance benefits implementation
- Enhanced client loyalty through excellent service and consistent follow-ups.
- Guided Spanish-speaking personnel regarding updates to benefits.
Education
Bachelor's Degree - Communications
University of California Santa Barbara
Santa Barbara, CASkills
- Commitment to Professional Integrity
- Physician Recruitment
- Medical Product Sales Expert
- Bilingual in Spanish
- Regular Quota Exceedance
- Self-Motivated Team Contributor
- Strong Listening Abilities
- Strategic Planning
- Positive Relationship Builder
- Lead Generation Calls
- Sales Pipeline Managements
- Proven Leadership Ability
- Organizational skills
- Effective Time Management
- Proven Sales Experience
References
Available upon request
Certification
Credentialed for hospital and operating room access
Timeline
Senior Account Manager
Milliken Company-OVIK Health
07.2023 - Current
Regional Director, Market Development
Carbon Health Urgent Care
04.2022 - 03.2023
Director, Physician Provider Relations - Surgery Specialist
HCA Healthcare
04.2019 - 03.2022
Director of Business Development
EXER More Than Urgent Care
11.2017 - 04.2019
Network Manager
Regal Medical Group
10.2015 - 11.2017
Broker Sales Rep
LISI General Agency
02.2014 - 10.2015
Customer Service & Sales Executive
Financial Independence Company
09.1996 - 01.2014
Bachelor's Degree - Communications
University of California Santa Barbara
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