DIANA BALAYAN
6958 WOODMAN AVE APT # 15 ,CA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
21
21
years of professional experience
Work History
Client Relationship Consultant
U.S BANK N.A
12.2017 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
Teller
Wells Fargo, NA
08.2015 - 11.2017
- Managed Cathy Jeans largest-volume store
- Handle all merchandising, inventory Control, ordering, cash control and maintenance
- Direct sales floor activities, Assist customers and address customers concerns
- Hired, trained, and supervised staff.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Store Manager
Cathy Jean Shoes Inc.
11.2012 - 11.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Windsor Fashions
07.2010 - 07.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Associate
Nordstorm
07.2007 - 12.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Store Manager
Forever 21
02.2007 - 07.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Supervisor
CVS Pharmacy
10.2006 - 02.2007
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
Department Supervisor
Bloomingdale's Department Store
09.2002 - 10.2006
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Increased sales and customer satisfaction through personalized servicing.
Education
Los Angeles Valley College
Van Nuys, CA06.2001
Skills
- Certified Notary Public over 5 years
- Empathy Development
- Problem Solving
- Coaching Techniques
- Fluent in English and Armenian
- Customer service skills
- Organization skills
References
References available upon request
Email: balayandiana21@gmail.com
Timeline
Client Relationship Consultant
U.S BANK N.A
12.2017 - Current
Teller
Wells Fargo, NA
08.2015 - 11.2017
Store Manager
Cathy Jean Shoes Inc.
11.2012 - 11.2013
Assistant Manager
Windsor Fashions
07.2010 - 07.2011
Sales Associate
Nordstorm
07.2007 - 12.2007
Assistant Store Manager
Forever 21
02.2007 - 07.2007
Store Supervisor
CVS Pharmacy
10.2006 - 02.2007
Department Supervisor
Bloomingdale's Department Store
09.2002 - 10.2006
Los Angeles Valley College
Similar Profiles
MARK A. VALLESMARK A. VALLES
Vice President, Issues Reporting Department at MUFG UNION BANK N.A. / U.S. Bank N.A.Vice President, Issues Reporting Department at MUFG UNION BANK N.A. / U.S. Bank N.A.
Roda JimenezRoda Jimenez
Direct Consumer Lending Loan Consultant at U.S Bank N.ADirect Consumer Lending Loan Consultant at U.S Bank N.A
Jyoti MistryJyoti Mistry
Client Relationship Consultant at U.S. Bank, N.A.Client Relationship Consultant at U.S. Bank, N.A.