Summary
Work History
Education
Skills
PROFESSIONAL TRAINING
Timeline
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Diana Ball
Open To Work

Diana Ball

General Office Assistant
Auburn,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Optical Lab Technician

Vision Service Plan Inc.
11.2013 - 01.2026
  • Finalized annual h.i.p.a.a. training maintaining consistent patient privacy compliance over tenure.
  • Upheld reliable production and coverage for 11 years during graveyard shifts, facilitating lab continuity.
  • Generated Excel reports highlighting lab jobs surpassing three days and restarted delayed orders to minimize backlog.
  • Input new clients' prescriptions into SAP system to eliminate scheduling delays and guarantee timely processing.
  • Oversaw inventory levels of materials and supplies, enhancing resource allocation for lab operations.

Hub Planner for CA/NV Remote

Goodman Manufacturing Inc.
05.2018 - 10.2021
  • Processed daily AS400 order feeds to maintain on-time delivery plans, yielding measurable schedule accuracy improvements.
  • Led weekly production planning meetings via Zoom to coordinate equipment and parts orders, reducing order delays and improving workflow predictability.
  • Prepared weekly Excel tracking sheets to support demand planning for hub and mini-hub meetings, enabling clearer inventory decisions and reporting.
  • Adopted Google Docs for project collaboration to standardize documentation and improve cross-team access for future initiatives.
  • Picked and staged weekly equipment and parts for the Las Vegas mini-hub and coordinated semi-truck shipments to ensure timely dispatches and on-schedule deliveries.
  • Acquired specialty items for replenishing low-stock client inventory, preventing stockouts and sustaining continuous client service.
  • Streamlined Excel inventory locator for efficient equipment and parts reassignment across regions, reducing retrieval time and enhancing asset utilization.
  • Managed regional inquiries to locate missing parts and facilitated corrective inventory measures when items were identified, enhancing fulfillment capability and reducing downtime.

Commercial Assistant Manager

CSK Pro-Shop
05.2014 - 05.2018
  • Facilitated payments using AS/400 and managed accounts payable in computer system.
  • Input buyout details into SAP and uphold CRM records to streamline new-employee onboarding and guarantee operational continuity.
  • Analyzed database discrepancies and rectified records to enhance data accuracy and mitigate recurring stock shrinkage.
  • Balanced daily cash drawers and documented records with digital audit trails to ensure transparency in information management.
  • Handled sales processing for parts tickets and managed customer deliveries independently on Sundays. Oversaw closing management duties from Monday to Thursday, ensuring operational efficiency.
  • Responding to calls, while having a client in front of me. Also processed all the payments in between verifying drivers orders.

Inventory Specialist

Napa Auto Parts
03.1998 - 05.2014
  • Ensured stock accuracy across seven branches through detailed annual audits supporting information management decisions.
  • Streamlined digital filing for store purchases in AS400, ensuring reconciliation and accuracy of purchasing and invoicing records.
  • Optimized CRM database functions and refreshed customer records to ensure data integrity and service continuity.
  • Created Excel count sheets and disseminated results to facilitate reliable database management and reinforce audit preparedness.
  • Fulfilled orders from warehouse upon receipt of ticket. Delivered items using personal vehicle in absence of driver. Collected cash or obtained signatures based on account requirements.
  • Stepped in to assist with cash register duties due to cashier absence until replacement arrived mid-shift.
  • Managed phone communications, handled customer parts processing, and provided assistance at counter to enhance in-store experience.
  • Prepared stores biannually for semi-annual and annual inventory counts. Traveled to each store to organize inventory preparation until morning. Conducted thorough inventory preparations across multiple locations twice a year.
  • Refreshed showroom floor displays monthly to reflect current promotions. Conducted morning walkthroughs to replenish merchandise effectively.

Education

Associate of Arts - Accounting

Virginia Peninsula Community College
Hampton, VA

High School Diploma -

Placer High School
Auburn, CA

Skills

  • Data Entry
  • SAP System
  • Microsoft PowerPoint
  • Data Accuracy
  • Database Management
  • CRM System
  • Microsoft Word
  • Digital Record Management
  • Google Documents
  • Microsoft Teams
  • Data Integrity
  • AS/400
  • Microsoft Excel
  • Zoom Platform
  • Problem-solving
  • Attention to detail
  • Teamwork and collaboration
  • Customer service
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Organizational skills
  • Decision-making

PROFESSIONAL TRAINING

  • CompTIA A+, Stride Center, Oakland, CA Jan 2010 to Jun 2010
  • CompTIA Networking +, Stride Center, Oakland, CA Aug 2011 to Nov 2011
  • Certified CompTIA Server +, Stride Center, Oakland, CA Jan 2012 to Apr 2012

Timeline

Hub Planner for CA/NV Remote

Goodman Manufacturing Inc.
05.2018 - 10.2021

Commercial Assistant Manager

CSK Pro-Shop
05.2014 - 05.2018

Optical Lab Technician

Vision Service Plan Inc.
11.2013 - 01.2026

Inventory Specialist

Napa Auto Parts
03.1998 - 05.2014

Associate of Arts - Accounting

Virginia Peninsula Community College

High School Diploma -

Placer High School

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