Diana Barreras
Overland Park,KS
Summary
Experienced law enforcement officer recognized for expertise in crisis management and conflict resolution. Proven ability in leading teams and managing operations effectively. Strong report writing skills and commitment to enhancing community safety through engagement initiatives.
Overview
20
20
years of professional experience
Work History
Police Officer
City of Grandview
Grandview, MO
01.2022 - Current
- Recognized as Officer of the Year by Mid-America CIT Council in 2025 for outstanding contributions to crisis intervention.
- Certified and participated in the Crisis Intervention Team (CIT) to help address the needs of mental health consumers experiencing a psychiatric crisis or acting out due to a mental illness by diverting them to appropriate mental health services.
- Supervised daily operations as officer in charge (OIC), fulfilling administrative roles to uphold policy compliance and evaluate team performance in accordance with organizational goals and standards when primary official was absent.
- De-escalated multiple high-conflict situations through effective communication strategies, avoiding the use of force.
- Exercised sound judgment under pressure, including in life-threatening situations, to protect safety of individuals and property.
- Patrolled assigned districts within the corporate limits to deter illegal activities and protected and preserved the safety and security of individuals and buildings.
- Selected for the Major Crash Team Unit, Bicycle Patrol, and served as Defensive Tactics Instructor and Mentor.
- Mentored Officers during the academy and/or Field Training Program from hire date though completion of probationary period. Responsible for regular communication and monthly reporting to the Administration Division Commander.
- Law enforcement Phlebotomist (LEP) trained in blood draws and met the statutory definition of a qualified person as set out in Missouri RSMO 577.029 by the Missouri Governor’s Office of Highway Safety (GOHS). LEP is trained to safely and securely collect blood for evidentiary purposes.
- Received Unit Situation Award in November 2022 & 2024 and a Life Saving Award in January 2023 & 2024.
Dispatch (On-Road Manager)
Federal Express (FedEx)
Costa Mesa, CA
03.2018 - 12.2021
- Promoted to dispatch based on work ethic and communication skills, supported by recommendations from managers and peers.
- Plan and balance routes for 85 drivers, allocating pick-up requests appropriately and launching team on time; maintained 99.87+% reliability, resulting in four special commendations by a manager in two years.
- Assisted manager in day-to-day operations, organizing 85 employees by matching routes and drivers while ensuring schedule coverage within budgetary and personnel constraints.
- Identify, anticipate, and proactively troubleshoot potentially missed pickups and other problems, developing alternative solutions for immediate action using data at hand.
- Coordinated with sales teams to ensure regular pickups were effectively managed and maintained.
Courier/Loop Lead
Federal Express (FedEx)
Costa Mesa, CA
09.2007 - 03.2018
- Managed time and route to meet 13 stops-per-hour quota, using real-time data to determine the best delivery route and plan for contingencies.
- Monitored and managed on-road performance of station routes, informing management of stop counts and balancing routes independently.
- Worked with Operations Manager and Engineer to restructure routes; recommended route boundary enhancements; and updated and maintained route profiles.
- Adhered to all regulatory policies and procedures, maintaining standards for sanitation, maintenance, safety, and security; held hazardous materials license and DOT certification.
- Created job aid to assist new hires in utilizing technology effectively; shared best practices and oriented new hires to facility and organization.
- Recruited by committee manager to join Safety Committee; collected and audited reports; inspected facility and equipment; generated and updated safety information; developed and communicated emergency plans.
- Led committee due to consistent fulfillment of responsibilities; developed agendas, created content, coordinated meetings, and delegated tasks.
- Submitted complete and accurate paperwork, ensuring information and data were consistently updated.
Part-time Professor – Physical Education
Eastern Kentucky University
Richmond, KY
07.2006 - 09.2007
- Researched, planned, and delivered lessons in the undergraduate department; assessed students accordingly. Connected theoretical lesson plans to practice with actual equipment.
- Developed course curricula aligned with academic standards and departmental goals.
- Delivered engaging lectures that fostered critical thinking and student participation.
- Mentored graduate students in research methodologies and academic writing skills.
Assistant Softball Coach
Eastern Kentucky University
Richmond, KY
07.2006 - 06.2007
- Assisted Head Coach in all phases of Division I Women's Softball program, competing in National Collegiate Athletic Association (NCAA) and Ohio Valley Conference (OVC).
- Facilitated program implementation through practice and game organization, academic support, player development, camps, clinics, fundraising, and team travel logistics.
- Coordinated Recruitment, liaising with recruits and parents to discuss school and program, and organizing visits and itineraries; maintained recruiting database; attended major tournaments to discover talent.
- Identified and recruited a California player who achieved Freshman of the Year honors in OVC, demonstrating keen understanding of athlete potential.
- Developed scouting reports for opponents, analyzing information to create tailored game strategies; planned and directed practices; accordingly, reviewed performance to improve and adapt.
- Designed and implemented dynamic warm-ups and conditioning programs to build a results-driven team, constantly seeking to increase speed, agility, and endurance.
- Mentored players to enhance motivation and skill development, fostering improvement in fundamental techniques and overall performance.
Education
Master of Science - Physical Education – Sports Administration
Eastern Kentucky University
Richmond, KY05-2006
Bachelor of Science - Physical Education – Physical Fitness and Wellness
Eastern Kentucky University
Richmond, KY12-2004
Skills
- Law procedures
- Crisis management
- Conflict resolution
- Operational management
- Community engagement
- Report writing
- Team leadership
- Time management
- System management
- Microsoft Office 365
- Cross-functional collaboration
- Mentoring others
- Patience and empathy
- Use of force training
- LEPP Officer
- Defense and arrest tactics (DAAT)
Timeline
Police Officer
City of Grandview
01.2022 - Current
Dispatch (On-Road Manager)
Federal Express (FedEx)
03.2018 - 12.2021
Courier/Loop Lead
Federal Express (FedEx)
09.2007 - 03.2018
Part-time Professor – Physical Education
Eastern Kentucky University
07.2006 - 09.2007
Assistant Softball Coach
Eastern Kentucky University
07.2006 - 06.2007
Master of Science - Physical Education – Sports Administration
Eastern Kentucky University
Bachelor of Science - Physical Education – Physical Fitness and Wellness
Eastern Kentucky University
Certificates And Training
- Law enforcement Phlebotomist (LEP), Missouri Department of Transportation Highway Safety & Traffic Division to the Missouri Safety Center, 2025
- Probable Cause Deep Dive course, Blue to Gold Law Enforcement Training, 2024
- Searching Cars and Occupants course, Blue to Gold Law Enforcement Training, 2024
- Women in Command training course, Calibre Press, 2023
- Reading People; Becoming a Body Language Expert course, Calibre Press, 2023
- Crisis Intervention Team training, CIT Police Officer, 2022
- CPR certified, 2022-Current