Diana Barrios
Homestead,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
21
21
years of professional experience
Work History
Logistic Manager
E.A.E Painting Services LLC
Miami, FL
01.2018 - 12.2024
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Drafted shipment reports to inform management and clients.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented cost-saving measures such as route optimization for shipments.
- Led and managed projects to support logistics efforts and plans.
- Collaborated effectively in cross-functional team-oriented environment.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Identified opportunities to reduce cost and improve productivity.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Greeted customers and responded to inquiries in a timely manner.
Customer Service Call Center Representative
Answer Pro LLC
Sunrise, FL
01.2006 - 04.2009
- Maintained accurate records of customer interactions for future reference.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered additional products or services to enhance customer experience.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed effective working relationships with team members across multiple departments.
- Offered resolutions to de-escalate calls and solve customer issues.
- Strengthened customer retention by offering discount options.
Cleaning Services
Self Employed Services
Miami, FL
01.2004 - 01.2009
- Assisted with special projects such as deep-cleaning carpets and windows.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Efficiently managed time between multiple tasks throughout the day.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed paperwork related to inventory control accurately.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Education
High School Diploma -
American Senior High School
Hialeah, FL06-2003
High School Diploma -
Coral Gables Senior High
Coral Gables, FL06-2001
Some College (No Degree) - Graphic Design
Florida Career College
Miami, FLSkills
- Documentation and reporting
- Data entry
- Call center experience
- Billing inquiry resolution
- Customer service
- Customer satisfaction measurement
- Product knowledge
- Complaint handling
- Technical support
- Client relationship building
- Conflict resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Logistic Manager
E.A.E Painting Services LLC
01.2018 - 12.2024
Customer Service Call Center Representative
Answer Pro LLC
01.2006 - 04.2009
Cleaning Services
Self Employed Services
01.2004 - 01.2009
High School Diploma -
American Senior High School
High School Diploma -
Coral Gables Senior High
Some College (No Degree) - Graphic Design
Florida Career College
Similar Profiles
Jack GordonJack Gordon
Co-Owner at TCA Services LLC-Summer Industrial Painting/Repair Services WorkCo-Owner at TCA Services LLC-Summer Industrial Painting/Repair Services Work
David LaPanneDavid LaPanne
Owner at Precision Painting and Property Services LLCOwner at Precision Painting and Property Services LLC
Walter A CastroWalter A Castro
Supervisor of Operations at North Wind Painting Services LLcSupervisor of Operations at North Wind Painting Services LLc