Diana Bartholomew
Peru,NY
Summary
Passionate business professional with exemplary talents in education system and the healthcare field. Offering exemplary written and verbal communication, time management, data collection skills, exemplary skills in project management, analytics and information presentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Athletic Director/Teaching Assistant
Peru Central School District
09.2013 - 06.2023
- 7 Years experience in the classroom as a Teaching Assistant for Special Education.
- Supervised 536 students grades for eligibility requirements and collected paperwork for annual physicals.
- Ordered equipment for all 15 sports teams and kept meticulous records on athletic equipment inventory.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Oversaw coach salaries, pay rates and all other program budget aspects.
- Paired individuals to achieve best fit for athletic and academic programs.
- Monitored budget and expenditures, keeping facility within budget.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Partnered across departments to run smooth, professional events and activities.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Income Caseworker/ Benefit Fraud Investigator
State Of Pennsylvania
06.2007 - 08.2011
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Developed individual plans for self-sufficiency.
- Determined if applicants met eligibility for public assistance programs.
- Made referrals to appropriate services.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Worked well in team settings, providing support and guidance.
- Worked effectively in fast-paced environments.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Conducted prompt and thorough investigations on referred files.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Worked with third-party vendors to access and analyze data and systems.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
Program Specialist
Futures Community Support Services
08.2003 - 06.2007
- Established goals and created action plans to achieve goals.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Monitored employee work and developed improvement plans.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Developed, coordinated and administered Educational and Day programs for clients.
- Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Tracked and reported expenses accurately to manage program budgets.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Interviewed and recommended team members for hire.
- Determined clients needs and developed program initiatives according to preferences.
Education
BBA - Business Administration
American InterContinental University
Schaumburg, IL12.2008
Certified Trainer - Crisis Prevention And Intervention
Cornell University
Ithaca, NY12.2018
Bachelor of Arts - Elementary Education
Loyola College
Baltimore, MD12.2001
Skills
- Data-Driven Instruction/ Collection
- Administrative Procedures
- Accounts Payable and Accounts Receivable
- Verbal and Written Communication
- Purchase Orders
- Transportation and Travel
- Database Updates
- Office Support
- Business Correspondence
- Training Strategies
- Complex Problem-Solving
Certification
- Life and Heath Insurance License - Completion September 2023
- Level III New York Teaching Assistant License - January 2013
- Crisis Intervention Trainer Certification-2021
Timeline
Athletic Director/Teaching Assistant
Peru Central School District
09.2013 - 06.2023
Income Caseworker/ Benefit Fraud Investigator
State Of Pennsylvania
06.2007 - 08.2011
Program Specialist
Futures Community Support Services
08.2003 - 06.2007
BBA - Business Administration
American InterContinental University
Certified Trainer - Crisis Prevention And Intervention
Cornell University
Bachelor of Arts - Elementary Education
Loyola College
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