Diana Batista
Arlington
Summary
Results-driven professional with strong expertise in CRM systems and customer service. Proven ability to manage transactions effectively and enhance customer satisfaction through efficient problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Baker
Bowie House
Fort Worth
10.2025 - Current
- Monitored inventory levels of baking supplies and ingredients.
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
- Communicated with vendors for efficient delivery of wholesale orders.
Pastry Chef
Stayton At Museum Way
Fort Worth
01.2025 - 10.2025
- Trained junior staff on pastry techniques to enhance team skills and consistency.
- Developed daily production schedules aligned with customer orders and sales forecasts to optimize workflow.
- Managed time effectively to ensure timely delivery of high-quality goods.
Lead Pastry Cook
Loews Hotels
Arlington
01.2024 - 12.2024
- Supervised pastry team in daily production and service operations.
- Maintained accurate records of inventory levels, costs, and sales figures.
- Promoted positive customer relations through friendly interactions with guests.
Customer Service Associate
Walmart
Arlington
06.2023 - 01.2024
- Assisted customers with product inquiries to enhance satisfaction and service experience.
- Resolved customer complaints to improve overall customer retention.
- Processed customer transactions for returns and exchanges to ensure smooth resolution.
Back Office Assistant
ManpowerGroup
Remote
06.2019 - 10.2022
- Coordinated communication and correspondence between departments and clients.
- Placed and canceled orders, issued refunds and started repair orders
- Performed data entry to ensure accuracy of records in data bases.
- Provided exceptional customer support through phone and email communication.
Education
Some College (No Degree) - Web Development
CEAC
PortugalSkills
- Proficiency with CRM and Ticketing Systems
- Omnichannel and Digital Communication Literacy
- Data Entry, Analysis, and Reporting
- Transaction Handling and POS/Billing Systems
- Time Management
- Problem-solving
- Adaptability and flexibility
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Certification
Technology Fundamentals Certificate - Thinkful
Timeline
Head Baker
Bowie House
10.2025 - Current
Pastry Chef
Stayton At Museum Way
01.2025 - 10.2025
Lead Pastry Cook
Loews Hotels
01.2024 - 12.2024
Customer Service Associate
Walmart
06.2023 - 01.2024
Back Office Assistant
ManpowerGroup
06.2019 - 10.2022
Some College (No Degree) - Web Development
CEAC