Diana Bauer
Tucson,AZ
Summary
Retail worker and Human Resources professional with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in collaboration and problem-solving with focus on achieving results.
Overview
9
9
years of professional experience
Work History
Cashier
Frys Food Stores
03.2025 - 08.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Interim Human Resources Analyst
City Of Tucson
03.2024 - 02.2025
- Assisted with completion of offers of employment (both verbal and and written) by communicating with internal and external applicants regarding placement on Base Pay Calculator and redirecting counter offers to HR Manager as well as providing the HR Manager information on current employees' hourly rates ahead of time to ensure equity.
- Reviewed and followed up with open enrollment process with the HR Manager and the HR Benefits Division.
- Facilitated and coordinated recruitment planning with department hiring managers.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered Kronos Timekeeper training sessions to staff, managers and supervisors.
Human Resources Technician
City Of Tucson
04.2022 - 02.2025
- Optimized payroll processes through close collaboration with all employees, reducing errors and ensuring timely payment by meeting deadlines.
- Maintained accurate employee records, ensuring compliance with state and federal regulations.
- Streamlined onboarding procedures for new hires, resulting in reduced time to productivity.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Engaged with diverse populations at career fairs
- Created badge requests for ones needing to be made and/or replaced, granting and updating badge access for employees in Housing and other departments across City Of Tucson
- Monitored department-wide compliance
- Updated the department-wide organizational chart as changes were made
- Completed recruitment and personnel-related tasks in Workday
- Assisted the HR Manager and HR Analyst, as needed and required.
Cashier/Retail Sales Associate
Lowe’s Home Improvement
01.2021 - 06.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases and locate items in the entire store, especially in the Electrical Department
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Cashier of the Month January 2021 and March 2021
First Year Experience Peer Mentor
Pima Community College
01.2022 - 04.2022
- Developed strong relationships with mentees, fostering a positive learning environment.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program's activities and discussions.
- Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Facilitated virtual orientation sessions for new and returning students
Assistant Front End Manager
Fry’s Food Stores
06.2019 - 01.2021
- Collaborated with store management to develop strategies for improving overall store efficiency and customer experience.
- Developed strong relationships with customers through exceptional service, resulting in increased loyalty and repeat business.
- Handled escalated customer issues diplomatically as they arose while working closely with management to find suitable resolutions.
- Maintained a positive working environment by fostering teamwork and open communication among front-end staff members.
- Implemented loss prevention measures by monitoring cashier accuracy and addressing potential theft situations promptly.
- Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Cashier
Frys Food Stores
05.2018 - 05.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Carhop/Cashier
Sonic Drive In
03.2017 - 12.2018
- Built relationships with customers to encourage repeat business.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Operated headset communication system to take orders quickly and accurately from customers.
Customer Service Representative
Pizza Hut
03.2016 - 05.2017
- Built relationships with customers to encourage repeat business.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered food and beverages to customers to provide quick and convenient customer service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Operated phones and interacted face-to-face with customers to take orders quickly and accurately.
Education
Certificate - Human Resources
Pima Community College
05.2022
Bachelor of Arts - Communication Studies
Northern Arizona University
05.2020
High School - undefined
Marana High School
05.2015
Skills
- Customer service excellence
- Attention to detail
- Proficient in Microsoft Office Suite
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Team collaboration
- Patience and empathy
Awards
Lowe’s Cashier of the Month in January 2021 and March 2021
Timeline
Cashier
Frys Food Stores
03.2025 - 08.2025
Interim Human Resources Analyst
City Of Tucson
03.2024 - 02.2025
Human Resources Technician
City Of Tucson
04.2022 - 02.2025
First Year Experience Peer Mentor
Pima Community College
01.2022 - 04.2022
Cashier/Retail Sales Associate
Lowe’s Home Improvement
01.2021 - 06.2022
Assistant Front End Manager
Fry’s Food Stores
06.2019 - 01.2021
Cashier
Frys Food Stores
05.2018 - 05.2019
Carhop/Cashier
Sonic Drive In
03.2017 - 12.2018
Customer Service Representative
Pizza Hut
03.2016 - 05.2017
Bachelor of Arts - Communication Studies
Northern Arizona University
High School - undefined
Marana High School
Certificate - Human Resources
Pima Community College