Diana B Damian
Los Angeles
Summary
Dynamic and results-oriented professional with a proven record of 3 years excelling in customer service and team leadership. Skilled in problem-solving and inventory management. Handled financial transactions accurately. I enhanced operational efficiency and customer satisfaction through effective training and communication. I am passionate to committing a positive team environment while driving sales growth.
Comfortable working in fast-paced environments.
Strong attention to detail.
I Improved Inspection management & quality control standards.
Overview
5
5
years of professional experience
Work History
Register
South LA Beauty Supply
06.2024 - 11.2025
- Achieved significant increases in sales through effective upselling techniques. Enhanced customer interactions by delivering product recommendations.
- Achieved customer satisfaction and loyalty with problem-solving and positive professional communication.
- Contributed to overall revenue growth by implementing strategic sales initiatives.
- 3 years of leadership experience
- Monitored stock levels and assisted in inventory replenishment to support sales operations.
- Strong ability to handle problem-solving & maintain cleanliness standards
- Tech-savvy experienced with POS/register systems
- Worked well in a team setting, providing support and guidance.
Server Manager
M&T Donuts
08.2023 - 11.2025
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored team members on menu knowledge and customer engagement techniques.
- Monitored inventory levels and coordinated with suppliers for timely stock replenishment.
- Conducted performance evaluations and provided constructive feedback to improve staff efficiency.
- Welcomed and greeted guests before presenting special menu items to clients.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Enforced compliance with uniform and personal presentation standards.
- Handled customer complaints professionally, positively resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Assistant File Clerk
Cedar Lane
03.2021 - 09.2022
- Organized and maintained files to ensure easy access and retrieval of documents.
- Assisted in data entry tasks, ensuring accuracy and consistency across records.
- Collaborated with team members to enhance filing system efficiency.
- Developed accurate record-keeping procedures that resulted in fewer lost or misplaced files.
- Reduced document processing time by efficiently sorting, labeling, and filing incoming correspondence and reports.
- Added and updated records with current materials.
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Multitasking Abilities
Excellent communication
Calm under pressure
Inspection & Quality Control
Language
Fluent English Speaking & Writing
Fluent Latin Spanish Speaking & Writing
Timeline
Register
South LA Beauty Supply
06.2024 - 11.2025
Server Manager
M&T Donuts
08.2023 - 11.2025
Assistant File Clerk
Cedar Lane
03.2021 - 09.2022