Diana Beasley

•Customer Service

•Take Daily/Weekly/Monthly Payments

•Answer and Direct Phone

•Make Weekly Schedules

•Submit Weekly Pay for Employees

•Assist Customers with any needs or changes

•Check deposits on each shift

•Make Daily Deposits at Bank

• Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
• Provided exceptional customer service to ensure customer satisfaction.
• Assisted in developing an effective system for tracking client requests from initial contact through resolution.
• Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Recruited and trained new employees to meet job requirements.
• Delegated work to staff, setting priorities and goals.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Maintained up-to-date knowledge of company products and services.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Coordinated with other departments to ensure smooth flow of operations.
• Assist Customers
• Direct Customer Service
• Make Daily Deposits
• Weekly Store Order (order,submit,check-in)
• Make a Weekly Schedule
• Submit Employee Time Cards (adjust if needed)
• Stock
• Developed a system for tracking inventory and ordering supplies as needed.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Created reports on sales trends, inventory levels, and financial data.
• Communicated regularly with customers to gain insights into their needs.
• Established processes for monitoring customer satisfaction levels.
• Monitored employee attendance records, timekeeping, and payroll information.
• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved conflicts between team members in an effective manner.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Managed customer service inquiries and complaints in a timely manner.
• Ensured compliance with safety regulations and company policies.

• Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
• Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
• Maintained a safe working environment by enforcing safety regulations.
• Supervised cash handling processes to ensure accuracy of transactions.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
• Conducted regular performance reviews of staff members in order to identify areas for improvement.
• Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
• Ensured compliance with all safety regulations throughout the store premises.
• Managed day-to-day operations including scheduling shifts, assigning tasks.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided training to new employees on company policies and procedures.
• Coordinated with vendors to secure product availability at competitive prices.
• Handled scheduling for store shifts to achieve adequate staffing.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory, and daily activity management.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Maintained inventory by checking merchandise to determine levels.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Monitored progress by establishing plans, budgets and measuring results.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Implemented successful business strategies to increase revenue and target new markets.
• Prepared staff work schedules and assigned team members to specific duties.
• Mitigated business risks by working closely with staff members and assessing performance.

•Customer Satisfaction

•Customer Service

•Daily Deposits

•Set up cashiers drawers and make sure they are accurate for their shift

•Do weekly order

• Unload Truck and Make sure order came in correct

• Weekly Schedule

•Submit Weekly Time Cards

• Formed and sustained strategic relationships with clients.

• Administrate daily medication (pills,shots,any type of medication)
• Take vitals ( temperature, weight, blood pressure, pulse, sugar levels) and record for clients
• Help client transfer from sitting to standing.
• Help walking with or without walking device
• Bathe ( help aide with bathing ,dressing and grooming)
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Collect samples from patients for laboratory testing purposes.(blood,anything for lab)
• Use gait Belt to help clients walk,transfer and turn
• Make sure aide has client dry and clean
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Ensured that all instruments used during amy use are cleaned properly and put in sterile place
• Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
• Keep rooms clean, stocked with necessary supplies and prepared for the patient.
• Make sure patients medicine are ordered and put in a daily medicine box
• Make sure b patient is all good before you leave.
• Cleaned and maintained medical equipment following procedures and standards.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Scheduled appointments for patients via phone and in person.
• Travel from homes to homes of shut in patients to administer medication and make sure the aides are correctly addressing their needs
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Responded to patient callbacks and phone-in prescription refill requests.
• Change linens weekly or as needed
• Organized charts, documents and supplies to maintain team productivity.
• Educated patients about medications, procedures and physician's instructions.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Contacted medical facilities to schedule patients for admission.
• Changed dressings on wounds to prevent infection and check for healing.
• Communicated with pharmacies for prescription refills on behalf of supervising physician.
• Processed orders for medical supplies and lab equipment.
• Schedule appointments for patients and order medication and supplies
• Provided basic patient care such as changing dressings, bathing, feeding and ambulating patients.
• Responded promptly to requests from doctors or nurses for assistance.
• Maintained cleanliness of work area according to safety protocols.
• Maintained patient records, including medical histories, reports and examination results.
• Collected specimens for testing and prepared them for laboratory analysis.
• Observed any changes in patient's condition or behavior and reported it immediately to the doctor.
• Ensured that all equipment was properly sterilized before use on patients.
• Answered questions from patients regarding their medications or treatments.
• Took vital signs such as pulse rate, temperature, blood pressure and weight of patients.
• Assisted physicians in performing exams, tests or other procedures in a timely manner.
• Performed routine office duties such as filing, answering phones and scheduling appointments.
• Maintained compliance with HIPAA protocols to safeguard patient privacy.
• Monitored health and well-being of clients and reported significant health changes.
• Performed basic, non-invasive medical assistant duties.
• Offered information, support and comfort to patient families.