Diana Becerra
Los Angeles,CA
Summary
Humble Front Office Supervisor with 13 years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations. Outgoing with experience, overseeing multiple tasks and managing employees successfully. Hardworking, professional, strong organizational skills and committed to providing outstanding customer service assistance. Ready to help the team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
AC Hotel-El Segundo, CA
12.2020 - Current
- Deliver exceptional customer service by addressing guest complaints and ensuring their satisfaction during their stay
- Handle credit card transactions for check-ins and check-outs
- Welcome guests to the property and provide information on hotel amenities
- Manage daily reports and logs, answer phone calls, authorize and process card transactions, resolve guest issues, relay messages, close open cases, and balance the cash register at the end of each shift
- Stock and maintain the guest market, monitor inventory, order supplies, and email daily manager reports
- Additionally, assist with sales by booking group reservations, creating signage for events, and editing group resumes twice a week.
Front Desk Supervisor
Courtyard by Marriott Lax-Los Angeles, CA
08.2018 - 12.2020
- Deliver exceptional customer service, process credit card transactions for guest check-ins and check-outs
- Welcome guests to the hotel, provide guidance on hotel amenities
- Manage daily reports, answer phone calls, resolve guest issues by listening and empathizing with their concerns
- Relay messages, close open cases, count the bank at the end of the shift
- Stock the guest market, monitor inventory, balance the house in Fosse, order front desk supplies as needed, and email daily manager reports
- Handle guest complaints and issues during shifts with Fosse experience.
Hairstylist
Ulta Beauty-Los Angeles, CA
09.2018 - 05.2019
- Provide a range of hairstyling services including hairstyles, blowouts, haircuts, hair coloring, and makeup application for guests
- Ensure each guest feels special, comfortable, glamorous, and beautiful upon leaving the chair
- Focus on building clientele through referrals, effective communication and listening skills, social media presence, and showcasing before and after photos
- Distribute business cards, promote special offers, and invite store visitors to experience services
- Maintain a clean and welcoming space by sweeping after each haircut and sanitizing implements with proper cleaning supplies like barbicide at closing time
- Complete salon cleanup at the end of every shift.
Gallery Host/ Front Desk Receptionist
Hyatt Place-El Segundo, CA
01.2013 - 09.2018
- Manage payment processing, verify and adjust billing as needed
- Fulfill guest requests, relay messages, and review daily reports and logs
- Answer phone calls, handle credit card transactions for guest check-ins and check-outs
- Complete cashier and closing reports in the computer system
- Count and secure the bank at the start and end of each shift
- Additionally, serve in a barista, bartender, and waitress role, alternating with colleagues to take orders and cook in the kitchen
- Stock café supplies and clean the kitchen at the end of shifts
- Bring Opera experience to the role.
Macy's Sales Associate
Shiseido Global-Culver City, CA
01.2012 - 02.2013
- Adhered to visual guidelines to drive sales and enhance the shopping experience for customers
- Created attractive window and merchandise displays following visual standards
- Ensured cleanliness and welcoming ambiance in the designated area to prioritize customer satisfaction
- Collaborated with management and sales associates to achieve maximum sales outcomes
- Proactively greeted and engaged with store customers in a friendly and professional manner
- Provided guidance on beauty products and performed facials and makeup applications for potential customers
- Met personal sales targets daily and monthly
- Stayed updated on product knowledge and attended training sessions for new product launches.
Cashier/Waitress/Hostess
Taqueria Millo-Inglewood, CA
04.2010 - 01.2012
- Providing excellent customer service by taking orders
- Bringing food and beverages to patrons at tables in dining establishment
- Collect payments from customers
- Calculate monetary exchange and clean the kitchen during and at the end of each shift.
Education
Cosmetology License - Cosmetology
High school diploma -
Skills
- POS
- Presentation skills
- Cash Handeling
- Customer service
- Leadership
- Sales
- Microsoft Outlook
- Makeup application
- Cosmetology
- Stocking
- Computer operation
- Barista experience
- Microsoft Excel
- Hair styling
- Communication skills
- Front desk
- Guest Services
- Coffee Experience
- Fosse Experience (4 years)
- Host/hostess experience
- Retail sales
- OPERA (5 years)
- Eyelash extensions (1 year)
- Cash register
- Guest services
- Serving
- Cooking
- Supervising experience
- Windows
- Issue handling
- Multitasking proficiency
- Staff Training and Development
- Staff Supervision
- Hospitality services
Certification
Cosmetology License
Languages
Spanish
Professional Working
Timeline
Front Office Supervisor
AC Hotel-El Segundo, CA
12.2020 - Current
Hairstylist
Ulta Beauty-Los Angeles, CA
09.2018 - 05.2019
Front Desk Supervisor
Courtyard by Marriott Lax-Los Angeles, CA
08.2018 - 12.2020
Gallery Host/ Front Desk Receptionist
Hyatt Place-El Segundo, CA
01.2013 - 09.2018
Macy's Sales Associate
Shiseido Global-Culver City, CA
01.2012 - 02.2013
Cashier/Waitress/Hostess
Taqueria Millo-Inglewood, CA
04.2010 - 01.2012