Diana Becerra
Rohnert Park,CA
Summary
I am a lifelong Peetnik hoping for a part time opportunity with Peet's Coffee & Tea. I am dedicated and experienced with a proven track record of success. Seeking a part-time role with availability of opening & daytime weekends. I hope that my love for dynamic work environments, strong customer service skills and my commitment to quality & excellent service will highlight me as a candidate.
Overview
10
10
years of professional experience
Work History
Financial Counselor III
Stanford Healthcare
11.2016 - Current
- Prepare estimates for all services, including procedures, surgeries. Speak with patients to help them understand and educate them on their benefits and potential out of pocket costs.
- Work with patients individually, navigating them through available financial assistance programs, linking patients to eligible government programs, improving access to necessary medical care.
- Contact insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Assistant Store Manager
Peet's Coffee & Tea
08.2015 - 07.2016
- Floor Manager controlling product freshness and quality. Served as a role model for proper adherence to Peet's standards and working as a team.
- Completed stock records, data entry, scheduling, maintaining quality control on a daily basis.
- Responsible for all training and development of staff.
- Demonstrated ownership of the store by ensuring customer satisfaction, proper organization and adherence to all health and safety guidelines.
- Analyzed performance of the store and employees and controlled variances to meet budget and control costs.
- I have worked at Peet's in various positions on and off since the early 2000's, since a Barista at the opening of the Downtown San Mateo store.
Education
High School Diploma -
Hillsdale High School
San Mateo, CASkills
- Familiarity and commitment to Peet's Vision, Mission & Values
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Calm under pressure
- Multitasking Abilities
- Leadership Skills
- Strong customer service
- Some American Sign Language
Timeline
Financial Counselor III
Stanford Healthcare
11.2016 - Current
Assistant Store Manager
Peet's Coffee & Tea
08.2015 - 07.2016
High School Diploma -
Hillsdale High School
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