Diana Bedden
Charlotte,NC
Overview
3
3
years of professional experience
Work History
Lifeguard
Bennington Pool Services
06.2020 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Recorded daily activity logs and incident reports for tracking purposes.
Footwear Associate
Dicks Sporting Goods
07.2022 - 04.2023
- Maintained security by observing customer behaviors and minimizing number of pairs on floor.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Suggested additional purchases to customers and directed to store locations.
- Opened new shipments and stored footwear in storage room according to size and style.
- Helped customers select shoes to fit specific needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Babysitter
Shanelle Young
10.2020 - 06.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated with parents regarding children's progress and development, raising any issues.
- Guided school homework and read bedtime stories to support development.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
Education
Bachelor of Arts - Political Science
North Carolina A & T State University
Greensboro, NC05.2027
High School Diploma -
Upper Marion Area High School
King Of Prussia, PA06.2023
Skills
- Strong Client Relations
- Team Collaboration
- Safety Training
- Patron Support
- Group and Individual Instruction
- Program Oversight
- Public Safety
- Program Management
- Judgment and Decision-Making
- Confidence Building
- Emergency Awareness
- Critical Thinking
- Problem Resolution
- Customer Transactions
- Social Perceptiveness
- Active Listening
- Learning Strategies
Accomplishments
Led our student organization group in raising awareness and presentation to the school board for the creation, adoption, and implementation of a new African-American Studies course for our high school.
Volunteer
Interact: Community service that promotes leadership and community, such as blood drives, fundraisers, and giving back to the community
Best Buddies: Buddy pair with a child with a disability
Viking Link Crew: Mentor to incoming freshman to help students adjust to the high school atmosphere
Timeline
Footwear Associate
Dicks Sporting Goods
07.2022 - 04.2023
Babysitter
Shanelle Young
10.2020 - 06.2022
Lifeguard
Bennington Pool Services
06.2020 - 08.2023
Bachelor of Arts - Political Science
North Carolina A & T State University
High School Diploma -
Upper Marion Area High School