Diana Benavides Pena
holywood
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.
Overview
5
5
years of professional experience
Work History
DRIVER
Uber
Miami
05.2022 - Current
- Coordinated pickups to reduce wait times, enhancing overall passenger satisfaction.
- Navigated city routes efficiently to ensure timely passenger pickups.
- Utilized GPS technology to optimize routes and minimize travel time.
- Maintained vehicle performance to ensure safe, reliable trips for passengers.
- Resolved incidents promptly while maintaining positive ratings.
- Analyzed routes to optimize journeys and enhance customer experience.
- Collaborated with drivers to share best practices, improving safety and service quality.
- Monitored passenger feedback to identify areas for continuous service quality improvement.
CASHIER
National Supermarket
Plantation
07.2024 - 09.2024
- Streamlined checkouts during peak hours to reduce wait times and improve shopping efficiency.
- Processed transactions with high accuracy, building customer trust and ensuring smooth cash handling.
- Assisted customers in resolving concerns, fostering strong relationships and increasing store loyalty.
- Collaborated with floor team to keep checkout areas organized, supporting efficient operations and a positive shopping experience.
CASHIER
Balkanes Bakery
Miami
02.2022 - 01.2023
- Accurately handled transactions, enhancing customer satisfaction with each interaction.
- Operated cash register accurately and efficiently, processing various payment methods to facilitate smooth transactions.
- Trained new cashiers on register operations and customer service standards, ensuring consistency in service quality.
- Addressed customer inquiries promptly, fostering a welcoming environment and loyalty.
- Maintained cleanliness and organization in checkout area for optimal flow.
- Maintained precise daily sales records and executed cash closings for financial transparency.
- Collaborated with team members to improve customer shopping experience through effective communication and support.
- Collaborated with bakery team to coordinate special orders and ensure timely deliveries.
OPERATOR
International operations and services
Miami
11.2020 - 01.2021
- Managed receipt and verification of merchandise, ensuring inventory accuracy and optimizing logistics processes.
- Identified and resolved shipping discrepancies through systematic reviews, improving operational accuracy.
- Collaborated with warehouse teams to coordinate on-time deliveries, enhancing internal customer satisfaction.
- Provided support to new team members by sharing best practices, contributing to a cohesive work environment.
Education
High School -
Centro Panamericano De Capacitacion
Colombia06-2002
Skills
- Route optimization
- Safety compliance
- Preventive maintenance
- Customer service
- Time management
- Attention to detail
- Team collaboration
- Analytical skills
- Conflict resolution
- Creativity and initiative
- Active learning
- Effective communication
Languages
- Native Spanish
- Basic English
Timeline
CASHIER
National Supermarket
07.2024 - 09.2024
DRIVER
Uber
05.2022 - Current
CASHIER
Balkanes Bakery
02.2022 - 01.2023
OPERATOR
International operations and services
11.2020 - 01.2021
High School -
Centro Panamericano De Capacitacion