Summary
Overview
Work History
Education
Skills
Timeline
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Diana Benjamin

Henderson,NV

Summary

Corporate Lead with 20 years of retail and business management. Organized individual with effective communication and time management, looking to grow my career and eager to showcase my skills.

Overview

13
13
years of professional experience

Work History

Financial Services Lead, Corporate

NORDSTROM
08.2021 - Current
  • Increased customer satisfaction by providing personalized financial planning.
  • Trained and mentored new hires, and held ongoing training sessions for seasoned employees.
  • Drove customer escalations to resolution by effective communication and problem solving skills.
  • Managed multiple tasks throughout the day successfully.
  • Took the lead on multiple department projects that improved customer experience.

Hotel Operations Manager

MIRAGE HOTEL AND CASINO
01.2015 - 01.2020
  • Fast paced environment consisting of many front and back office duties
  • Handled VIP guests and accounts daily.
  • Effectively managed and coached a team of 100+ front desk agents.
  • Responsible for auditing employee banks.


Cosmetic Counter Manager

MACYS
01.2011 - 01.2015
  • Managed a team of 14 consultants.
  • Held and maintained the title of number one counter in the region in sales volume.
  • Created weekly events to drive business and reach goals.
  • Handled customer escalations.
  • Product inventory counts, placed weekly stock orders.

Education

Associates Degree - Business Management

College of Lake County
Grayslake, IL

Skills

  • Over 20 years of management experience in business, hospitality, and retail
  • Proficient with Microsoft Office programs

Timeline

Financial Services Lead, Corporate

NORDSTROM
08.2021 - Current

Hotel Operations Manager

MIRAGE HOTEL AND CASINO
01.2015 - 01.2020

Cosmetic Counter Manager

MACYS
01.2011 - 01.2015

Associates Degree - Business Management

College of Lake County

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Diana Benjamin