Diana Berger
Roseville,CA
Summary
Dedicated and focused Regional Credit Manager who excels at prioritizing and completing multiple tasks simultaneously. Specializes in difficult collections of past due accounts receivable balances. Committed to delivering high quality results with little supervision. Energetic, organized, and professional.
Overview
35
35
years of professional experience
Work History
Area Credit Manager
US LBM
Atlanta, GA
01.2024 - Current
- Manage credit, collections, and accounts receivable for 18 locations in CA and NV
- Assisted in reconciliations of contracts to help train the new billing team and Project Managers
- Provided training to the new credit team on contract billing processes to assist them in understanding collection procedures for contract accounts
- Trained the credit team on how to manage customer portals and monitor billing submissions and payments
- Met with customers in person on escalated accounts
- Attended Leadership meetings bi-monthly to discuss procedures that need improvement and how to rollout the new processes
- Cleaned up internal issues with contract reconciliations discovering multiple job accounts over invoicing issues (within ERP system)
Regional Credit Manager
TopBuild Corp.
Daytona Beach, FL
01.2022 - 01.2024
- Manage credit, collections, and accounts receivable for 8 regions consisting of 43 divisions
- Lead a team of 16 ARS/Collectors in collections, account reconciliations, managing customer portals for billing submissions and payments, and staying on top of unbilled retention to be sure that it gets billed according to contract and triggered over to open AR
- Mediated difficult accounts that are escalated to me, determining if it’s best to maintain in house or outsource to outside collections
- Review & approve internal write-offs
- Completed annual reviews for all direct reports
- Approved and arranged any additional training where necessary
- Conduct monthly and quarterly AR reviews with each division manager and regional leaders for all of the regions I was responsible for
- Monitor unapplied cash to be sure that the cash apps team is working it regularly
Division Credit Manager
American Metals Corp.
W. Sacramento, CA
01.2017 - 01.2022
- Manage credit, collections, and accounts receivable for 3 California branches
- Duties include processing, approving, and assigning credit limits to open line accounts
- Maintaining credit limits, reconciliation of customer accounts when there are problems, and collecting on any delinquent accounts
- Running updated credit reports annually on all customer accounts $100k plus credit limits and updating all accounts less than $100k every other year
- Updating all validations on CA Resale Certificates for all tax-exempt customers every other year
- Running all credit card payments
- Qualifying and establishing job accounts that provide preliminary information to possibly extend credit based on lien rights
- Submitting preliminary lien notices to all parties on all job accounts established
- Preparing & providing appropriate lien releases to all customers with job accounts (monthly basis)
- Performing cash application adjustments and write offs as needed (monthly basis)
- Complete and provide upper management with monthly credit reports relating to over 60-day balances and completed monthly checklist tasks
Sr. Credit Analyst/Associate Credit Mgr.
Milgard Window & Door Mfg.
Sacramento, CA
01.2016 - 01.2017
- Assisted in restructuring credit department
- Lead a team of 3 analysts in task completion
- Wrote SOP’s for all departmental duties
- Managed all Dealer accounts for 2 branches
- Managed Pre-Lien requirements
- Provided Conditional & Unconditional releases
- Reviewed AR cash application batches
- Managed all new account processes
- Participated in Kaizen company events and participated in continued education/training
Regional Credit Manager
Huttig Building Products
St. Louis, MO
01.1990 - 01.2015
- Managed credit department for 9 branches
- Supervised 5 Division Credit Managers
- Completed monthly reports for West Region
- Mediated difficult accounts
- Scheduled & conducted training within my department
- Tracked all outside collection accounts
- Reviewed & approved all internal write-offs
- Completed annual reviews for all staff
- Negotiated contracts with NACM
- Monitored all Experian & DNB usage
- Approved and arranged training courses for staff
Education
Accounting certificate -
SETA Program
Sacramento, CA01.1988
American River Jr. College -
Sacramento, CA01.1986
High School Diploma -
Encina High School
Sacramento, CA01.1983
Skills
- B2B credit assessment
- Time management
- Analytical skills
- Oracle
- High Radius
- Bill Trust
- SAP
- Excel
- Word
- Notary
Affiliations
- NACM
- CMA
- CMAC
References
- Paula Roach, Principal of Elementary/Middle School, paula.roach@twinriverusd.org, 916-207-4402
- Cindy Martinez, Sacramento County Worker, cindybmartinez@yahoo.com, 916-628-8331
- Julie Baxter, CA State Worker Manager Corrections Department, bajuled@gmail.com, 916-288-5506
- Karen Russell, Retired, karenrrussell@gmail.com, 916-206-1552
Professionalreferences
- Shannon Larios, TopBuild Corp., Corp. Cash Application Manager, shannon.larios@truteam.com, 480-650-1754
- Richard Goodman, US LBM, President General Manager West, richard.goodman@uslbm.com
- W. Thomas Brynn, Huttig Building Products (Retired), Regional Credit Manager (Retired), cmbrynn@juno.com, 253-245-6674
- Jeff Hobensak, TopBuild Corp., Branch Manager Central Valley, jeff.hobensak@truteam.com, 775-500-1062
Timeline
Area Credit Manager
US LBM
01.2024 - Current
Regional Credit Manager
TopBuild Corp.
01.2022 - 01.2024
Division Credit Manager
American Metals Corp.
01.2017 - 01.2022
Sr. Credit Analyst/Associate Credit Mgr.
Milgard Window & Door Mfg.
01.2016 - 01.2017
Regional Credit Manager
Huttig Building Products
01.1990 - 01.2015
Accounting certificate -
SETA Program
American River Jr. College -
High School Diploma -
Encina High School