Diana Bernard

● Manages the operations , training , planning, and strategic direction to support the needs of the firm ● Direct and Manage a team that includes QA Supervisor , Two Team Leads, and over 20 Case Coordinators ● Provide ongoing training for staff based on needs and review of procedures
● Plan and organize the daily work flow of the department
● Actively oversees the hiring process for new team members
● Work closely with Case Reviewer & Attorneys in the organizing and process set up to ensure accurate verifying of facts from prospective clients as it relates to client firms criteria and requirements ● Assist with other administrative duties as needed in the legal process and overall operation

● Continuously patrol mall common areas to provide visible deterrent to infraction
● Ensure compliance with site procedures and safety protocols during patrol
● Wrote reports on theft, property damage , presence of unauthorized persons and unusual occurrences

● Warned Offenders about rule infractions and violations and verbally evicted violators from premises

● Requested Law Enforcement assistance when required

• Organizing and managing confidential files, records, and documents related to security operations.
• Managing phone calls, emails, and inquiries related to security matters, and directing them to the appropriate personnel.
• Visitor Management: Coordinating visitor access, issuing badges, and maintaining visitor logs in compliance with security protocols.
• Arranging appointments, meetings, and briefings for security personnel and maintaining their calendars.
• Assisting in the preparation of security reports, incident summaries, and presentations using relevant data and information.
• Monitoring and ensuring the functionality of security equipment such as CCTV cameras, alarms, and access control systems.
• Ensuring adherence to security policies, procedures, and regulations within the office environment.
• Assisting in organizing and scheduling security training sessions for staff, and maintaining training records.
• Coordinating responses to security incidents or emergencies and providing administrative support during such events.
• Performing general office tasks including photocopying, scanning, filing, and maintaining office supplies and inventory.

• Greeting customers warmly, answering their questions, and assisting them with purchases.
• Operating cash registers, processing payments accurately, and providing change to customers.
• Scanning items, ensuring accurate pricing, and entering discounts or promotions as required.
• Bagging customers' purchases neatly and ensuring fragile items are handled with care.
• Processing returns, exchanges, and refunds according to store policies and procedures.
• Keeping the checkout area clean, organized, and well-stocked with bags, receipt paper, and other necessary supplies.