Summary
Overview
Work History
Education
Timeline
Generic

Diana Bettencourt

Oklahoma City,OK

Summary

To continue to challenge myself in new ways through diverse professional experiences. Obtain a possession that allows critical thinking in order to maintain efficiencies in whatever process path I am placed in. Advance in my career through recognition for hard work and creative problem solving.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

19
19
years of professional experience

Work History

Sales Associate

7-Eleven
11.2005 - 12.2020
  • Customer survive
  • Product prep and stocking
  • Point of sale
  • Maintain a neat and clean environment to ensure customer comfort

Assistant Manager

7-Eleven
11.2005 - 12.2020
  • Managed a team of 2 to 5 clerks
  • Vendor management
  • Labor planning and scheduling
  • Inventory control

Audit Crew

7-Eleven
11.2005 - 12.2020
  • Member of travel team, auditing 109 stores a month
  • Conducted full inventory audits of each store

Movie Quick

7-Eleven
11.2005 - 12.2020
  • Managed and area of 50+ store
  • Rotated movie stock to make room for new releases
  • Prepared hundreds of new releases weekly to be stocked through the 109 stores

Accounting Department

7-Eleven
11.2005 - 12.2020
  • Auditing and entering vendor invoices for payment
  • Balanced store books each month

Inbound

Amazon
04.2021 - Current
  • Inbound order fulfillment
  • Trained in pick, stow, inbound problem solve and damageland
  • Currently process guide for inbound stow problem solve and damageland
  • Oversee a team of 6 to 10 AA's daily, tasked with correcting inventory errors for work received through the inbound dock
  • Nominated and trained as an ambassador for stow problem solve
  • Member of Associate Safety Committee, a team tasked with providing a safe and clean enviroment for all associates
  • Outside the box thinker finding ways to correct bin violations in damageland as well as stow problem solve, coming up with ways to make my job faster and more efficient
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted research to address shipping errors and packaging mistakes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Promoted brand at industry events and through ongoing networking efforts.

Online Orders Department

Hobby Lobby
02.2021 - 03.2021
  • Repick damaged or incorrectly picked orders
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

State Certified Property and Casualty Insurance Agent

Ttec
12.2020 - 02.2021
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Accounting Associate

7-11 Convenience Stores
11.2005 - 12.2020
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Directed gathering of required documentation and files for account audits and completed reviews.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Addressed and resolved complex and unexpected variances.
  • Oversaw documentation and reporting of expenses, sales and other transactions.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Entered figures using 10-key calculator to compute data quickly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Education

High School Diploma -

Shasta Union High School
Redding, Ca
06-1991

Timeline

Inbound

Amazon
04.2021 - Current

Online Orders Department

Hobby Lobby
02.2021 - 03.2021

State Certified Property and Casualty Insurance Agent

Ttec
12.2020 - 02.2021

Sales Associate

7-Eleven
11.2005 - 12.2020

Assistant Manager

7-Eleven
11.2005 - 12.2020

Audit Crew

7-Eleven
11.2005 - 12.2020

Movie Quick

7-Eleven
11.2005 - 12.2020

Accounting Department

7-Eleven
11.2005 - 12.2020

Accounting Associate

7-11 Convenience Stores
11.2005 - 12.2020

High School Diploma -

Shasta Union High School
Diana Bettencourt