Hi, I’m
Diana Birt
Hephzibah,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Technical Support,Medical Administration, and Customer Support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
years of professional experience
1
Certification
Work History
AmazonAppling, GA
Packer
09.2020 - 05.2022
Job overview
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Maintained records of shipments, returns, and damages.
- Weighed packages to determine shipping costs.
- Assisted customers with inquiries regarding their orders.
AnthropologieRemote, GA
Technical Support Representative
07.2019 - 08.2020
Job overview
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Recommended upgrades or additional features that could enhance user experience.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Created reports on customer complaints and feedback for management review.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
Empereon ConstarPhoenix, AZ
Customer Service Representative
01.2017 - 07.2019
Job overview
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Resolved customer inquiries in a timely manner.
- Provided technical support to customers via phone and email.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
Education
Hephzibah High School
High school or equivalent in N/A
05.2019
Martinsburg CollegeMartinsburg, WV
Some College (No Degree) from Medical Assisting
Skills
- Production Line Monitoring
- Quality Assurance
- Product Inspection
- Patient-Focused Care
- Patient Flow Management
- Procedure Assistance
- Consultative Sales
- Scheduling
- Product Knowledge
- Upselling and Cross-Selling
- Inbound and Outbound Calling
- Software Installation
- Technical Support
- DHCP/DNS Ethernet and Firewall Proficient
- Technical Documents Comprehension
- Microsoft Certified Solutions Associate (MCSA) Certificate
- Call Center Operations
- Hardware Upgrades
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Medical Administration
Number 1 In Sales
Timeline
Packer
Amazon
09.2020 - 05.2022
Technical Support Representative
Anthropologie
07.2019 - 08.2020
Customer Service Representative
Empereon Constar
01.2017 - 07.2019
Hephzibah High School
High school or equivalent in N/A
Martinsburg College
Some College (No Degree) from Medical Assisting